What are the responsibilities and job description for the Lesson Advisor position at GUITAR CENTER?
Position Summary: Lesson Advisor
The Lesson Advisor is empowered and responsible for managing all facets of the Lessons customer experience and is responsible for establishing, servicing, and maintaining a student base in an Omni channel environment. Lessons Advisor is the "face" of the Lessons business and is expected to provide our Customers with the best sign-up and purchase experiences possible.
Responsibilities will include, but will not be limited to the following:
- Execute student retention and acquisition strategies that drive sales and promotional programs necessary for business growth
- Provide a best in class program and customer service experience that aligns with the business vision and strategy
- Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
- Conduct intentional outbound call campaigns to engage prospective students, enrolled students, and customers
- Effectively communicate the program and company's value proposition
- Troubleshoot and resolve customer impacting issues to include lessons programs services, scheduling, instructors, policy and procedure, account status, marketing promotions/campaigns, and billing
- Adhere to program quality standards in all interactions
- Meet performance and sales goals set by management
- Stay current on program and industry changes Additional duties as assigned
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