Crisis Case Manager M-F 9a-6p (FT)

• Crisis staff will respond immediately with mobile crisis response to calls triaged by the hotline as acuity status Emergent, Urgent, Hospital Triage, or Jail Diversion calls. Calls determined by the hotline to be Routine calls are to be seen face to face within 24 hours of the hotline referral.  The hotline determines the acuity status of each call. Crisis staff is not to reduce the acuity status of crisis calls that have been determined by the hotline. Crisis staff can notify the Crisis Services Director about any concerns with a hotline triage the next business day for the director to follow up with the hotline to review the concerns. 
• Crisis staff is required to notify a supervisor about any barriers to meeting response timeframes or concerns about responding to the screening sites determined appropriate and safe by the hotline. 
• Crisis staff will also respond to calls from law enforcement, jails, or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals, and follow-up services.
• Crisis staff will be expected to respond to crises at Gulf Coast Center clinics and facilities as requested to provide crisis support to those programs.
• The crisis staff is responsible to use the designated crisis assessment, safety planning tool, and progress notes and conducting an Adult Needs and Strengths Assessment or the Children's Need and Strengths Assessment. 
• Crisis staff are responsible to provide crisis follow-up services for all crisis-served individuals 
• Crisis staff will respond to calls from Crisis Respite about any issues with respite customers to determine if a crisis assessment or consultation is needed. 
• Crisis staff is required to maintain acceptable productivity during work hours and to complete all tasks assigned by the Director of Crisis Services. Crisis staff is to provide a minimum of 35 monthly face-to-face service hours each month.
• Staff providing crisis services are required to complete the Crisis Assessment tool in the Smartcare electronic health record collaboratively with the crisis client and no later than the end of the staff person's shift.  The staff providing crisis service is also expected to communicate with the full crisis services team by email about crisis assessments completed and needed follow-up services to facilitate communication and continuity of care.  In addition, staff providing crisis services are required to enter their Crisis Intervention service notes and Mental Health Screening and Triage? service notes in the Smartcare electronic health care record within 24 hours of the crisis service. Finally, staff completing crisis relapse and prevention follow-up services are required to have their documentation in the EHR by the end of their shifts due to the need for the next shift to not duplicate the follow-up calls and to have better continuity.  Staff providing crisis services are required to report immediately to their crisis supervisor about any barriers to meeting these documentation requirements.
• Serve as primary staff for disaster recovery deployment, with the expectation that crisis services staff will keep up their training for Psychological First Aid. Staff will also be part of a rotation for disaster assistance at Disaster Recovery Centers, emergency shelters, and other sites.
• Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
• Treat all individuals with the utmost courtesy, decency, and respect.
• Provide responsive, and efficient services.
• Interact with staff, consumers, local entities, and advocacy groups to provide a service that meets local needs.
• Provide the highest level of Customer Service for both internal and external customers.
• Required to report personnel leave; flex time and emergency leave to assigned supervisor.
• Strict adherence to the professional, ethical, and legal requirements outlined in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
• Consistent adherence to the Center's Dress Code.
• Consistent adherence to Center safety guidelines and expectations.
• May be required to travel within Brazoria and Galveston Counties.
• Out-of-region travel may be required to attend training.
• Must maintain a clean driving record and driver's license by our Driver Policy.
• Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

• Crisis staff is required to serve on the after-hours crisis rotation as needed to meet program needs. 
• Accurately complete bi-weekly timecard, travel log, as well as vehicle reports, and assigned reports according to Center policy and procedures.
• Responsible for ensuring completion of the initial and annual ANSA/CANS recertification by the Praed Foundation and HHSC performance contract requirements. A lapse/expiration in certification will result in termination of employment. Exception: If certification lapse/expiration is reported to the supervisor within 24 hours of the expiration date, the employee will be granted the opportunity to recertify by the close of the following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted by the identified ANSA/CANS Super User.

• Receives direct supervision from the Director of Crisis Services.

• Bachelor's degree from an accredited college or University in the Behavioral Science field of study.
• OR a bachelor's degree from an accredited college or university AND relevant Behavioral Health work experience.

• General knowledge of mental health disorders
• Ability to remain calm in stressful situations
• Self-motivated with good time management skills
• Ability to multi-task
• Good interpersonal skills
• Ability to establish cooperative relationships with individuals in crises
• Must learn and use the Trauma-Informed Principles in performing assessments with persons in crisis to not add any  further traumatic experiences
• Ability to express self clearly and effectively, orally and in writing.
• Requires ability to work within a team approach.
• Requires proficiency with computer skills, programs, and email.

• Work will be performed in the Office, Field, and/or Remotely setting(s).
• May require varied work hours depending on the needs of clients.
• Out-of-region travel may be required to attend training.
• May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
• Crisis outreach staff are expected to work together as a team to have a schedule that maintains crisis services 24 hours a day and 365 days a year. 
• Although this position will work primarily Mon-Fri 8:00a-5:00p, the position requires flexibility to work different shifts or on-call as needed to meet program needs. 
• Crisis staff is required to work on Center holidays unless approved for a skeleton crew by the Crisis Services Director.
• Crisis staff that works on Center holidays will be paid their hours worked and an additional 8 hours of holiday pay or they can take the holiday off another day that is approved by the Crisis Services Director.

• Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

• Ability to transport, adjust and/or move items up to 55 lbs.
• Ability to ascend/descend stairs.
• Ability to remain in a stationary position for long periods.
• Ability to handle objects.
• Ability to operate office equipment.
• Ability to move around within an office setting and/or other locations as needed; may include the ability to bend/twist, kneel/stoop and/or reach for items.
• Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements. 
• Ability to detect and write effectively.
• Ability to hear (with or without aid).
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting.

• Ability to accept constructive criticism.
• Ability to maintain regular attendance.
• Ability to understand, communicate and comprehend accurate information with others in English.
• Ability to reason and analyze effectively.
• Ability to solve practical problems as it relates to the position.
• Required to pass and maintain all Center mandated training.

• Ability to work alone.
• Ability to work closely with others.
• Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
• May be subjected to a hostile environment.
• May be subjected to a high crime environment.
• Potential exposure to tobacco products.
• May be subjected to both inside and outside environmental conditions.
• Subject to standard noise levels within the working environment.
• Travel by motor vehicle, van, bus, or plane may be required.

Salary : $1,731 - $1,990