IT Specialist

Gulf Distributing Company of Alabama-Huntsville

Position Description – IT Specialist

Reports to: IT Manager

Position Objectives:

The IT Specialist provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. Also responsible for administration and internal support of the Company’s PCs, printers, servers and related equipment. Other tasks include end user support, license tracking, and performing PC & iOS maintenance, upgrades and configurations.

Responsibilities Include:

1. Provide helpdesk support and resolve problems to the end user’s satisfaction.
2. Monitor and respond quickly and effectively to requests received through the IT helpdesk.
3. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
4. Modify configurations, utilities, software default settings, etc. for the local workstation.
5. Utilize and maintain the helpdesk tracking software.
6. Document internal procedures.
7. Assist with onboarding of new users.
8. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
9. Install, test and configure new workstations, peripheral equipment and software.
10. Maintain inventory of all equipment, software and software licenses.
11. Report issues to the Service Desk for escalation.
12. Manage PC setup and deployment for new employees using standard hardware, images and software.
13. Assign users and computers to proper groups in Active Directory.
14. Perform timely workstation hardware and software upgrades as required.
15. All other duties as assigned.

Required Skills:

High School Diploma or equivalent

• Bachelor’s Degree in Information Systems, Business, Communications or related field is preferred
• 2 years of relevant technical experience is preferred
• Apple Mac specialist is a plus

Equal Employment Opportunity Policy: Gulf Distributing Holdings, LLC is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.