Systems Analyst II

SUMMARY

The Systems Analyst II under the direction of the IT Solution Manager is a Hands-on role that supports and provides solutions that contribute to the success of daily business operations. The Systems Analyst is responsible for participating in deploying, troubleshooting and maintaining OEM Software and associated infrastructure including servers, printers, wireless infrastructure, RF scanners, and any associated components. The Systems Analyst II will collaborate with business and development teams to gather and document requirements for new and existing software implementations as well as function as the local technical resource assisting and performing application, server, and database maintenance, systems and data analysis as well as creating systems data/reports. This position will also be required to perform some small project management duties, demonstrate an ability follow guidance and standards, meet commitments aligned with organizational goals, and be able to understand business processes.

RESPONSIBILITIES

• Assist in deploying, maintaining and troubleshooting core business applications including application and database servers and associated hardware or endpoints.
• Responsible for installing and configuring software on client PC's as required for systems access.
• Responsible for performing system maintenance, monitoring system activity, gather system statistics, follow up on reported errors and alarms.
• Responsible for providing after-hours on call support for production emergencies and escalating issues.
• Assist in analysis of systems for finding root cause of issues as well as analyzing existing and new use case configurations
• Proactively seeks systems improvements by performing regular performance monitoring and capacity analysis.
• Responsible for creating and updating systems documentation in the team Knowledge Base.
• Responsible to Document all issues and resolution steps using the help desk ticketing system.
• Responsible for maintaining inventory of all hardware and software resources and parts.
• Assisting work with outside vendors and other business unit as needed.
• Responsible to participate in project activities such as software rollouts, systems upgrades and hardware replacement.
• Responsible for application troubleshooting / escalated desktop support responsibilities where applicable
• Responsible for printer & output device service & support.
• Deliver business value using creative and effective approaches.
• Other duties as assigned. Other duties as assigned.
• Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
• Review and follow data privacy practices, policies, and guidelines.

QUALIFICATIONS

Education and Experience requirements:

Bachelor's degree from accredited four-year college or university; plus 3-4 years related experience and/or training; or equivalent combination of education and experience.

• 2 years of experience working in Windows and/or Linux server environments with extensive knowledge of systems and application server maintenance.
• 1 years of experience in administering and managing an enterprise level application/s. knowledge of systems and application server maintenance.
• 1 years of directly supporting IT systems in a production manufacturing facility or a distribution center.
• Familiarity with networking and location technologies including LAN, WLAN, RFID.
• Experience writing and executing SQL statements against database preferred to perform application analysis, maintenance or generate reports.
• Good customer service skills.
• Dedication to quality and ability to follow guidance and standards.
• Ability to manage multiple tasks and prioritize assigned work accordingly.
• Some experience working in a structured, process-driven environment utilizing an ITSM ticket tool.
• Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Some knowledge of Active Directory concepts and administration.
• Prefer some UNIX experience with the ability to manage and troubleshoot Solaris and Linux environments preferred.
• Programming experience a plus but not required.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

Certifications specific to System Administrator area of focus are a strong advantage but not required (MCSE/MCITP, CCNA, etc.)

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels. Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

• Legally authorized to work in the United States, without Sponsorship.