Dispatcher

Job Title: Dispatcher

Department: Dispatch

Reports To: Terminal Manager

FLSA Status: Non-Exempt

SUMMARY

Coordinate and supervise drivers and equipment in a manner that complies with company policy to meet or exceed customer requirements. Dispatcher is focused on providing the utmost level of support to their drivers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Dispatch assigned driver base.

Coordinate, track, and maintain drivers and equipment in a real time manner that includes drivers' disposition at all times, equipment cleaned and scheduled for maintenance to ensure maximum utilization of both.

Make sound decisions that balance customer, driver, and our business objectives which result in a high degree of efficiency and effectiveness.

Handle driver availability to maximize productivity of our fleet.

Handle proactive and reactive communication with drivers/internal departments/customers.

Conduct a physical count on the yard of all equipment.

Effectively interact with Customer Service, Maintenance, Safety, and Training to ensure accurate and timely information related to dispatching drivers and equipment, communicating in a manner compliant with Service Transport standards.

Function as Customer Service during nonbusiness hours.

Document and communicate all exceptions related to Safety and Service to the appropriate department.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have strong human relations skills.

Must have strong written and oral communication skills.

Must have the ability to effectively manage multiple tasks at any given time.

An innovative self-starter with problem solving skills, hands-on environment, ambition, and a strong work ethic.

Excels in helping others, recognizing needs and solving problems.

Ability to work in a fast-paced environment and collaborate effectively as a team member by effectively managing multiple tasks at any given time

Ability to function in a high-stress environment

Must be able to follow Service Transport policies and guidelines in regards to acceptable conduct when dealing with fellow managers, employees, and vendors.

EDUCATION and/or EXPERIENCE

Must possess a high school diploma or equivalent experience.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to walk, bend, reach, push, stoop, climb, squat, as well as grasp, lift, and handle heavy equipment as necessary to ensure that driver’s equipment is inspected properly to meet our customer's needs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: In person