POSITION SUMMARY:
Medical Laboratory Technicians (MLT’s) collect, perform and accurately report all patient, quality control and proficiency laboratory tests for which Gundersen Boscobel Area Hospital and Clinics is licensed. MLT’s are responsible for critical thinking, making decisions about the accuracy and reliability of test results, instrument malfunctions, evaluating quality control results, specimen suitability, blood bank compatibility and prioritizing tests/patients to serve our customer’s needs. The person filling this role must comply with all requirements and standards of applicable regulating agencies.

PRIMARY CUSTOMER SERVED:
*Neonatal (0-30 days) *Adolescent (13-18 years)
*Infant (31 days-1 year) *Adult (19-65 years)
*Pediatric (1-12 years) *Geriatric (>66 years)

PRINCIPAL DUTIES AND RESPONSIBILITIES:
PROFESSIONAL EXCELLENCE
1. Speaks positively about Gundersen Boscobel Area Hospital and Clinics and the Medical Staff.
2. Takes responsibility for actions.
3. Consistently demonstrates the knowledge and ability to perform all procedures within the laboratory using technical and clinical experience. Work is produced with a high degree of accuracy, reliability, and a minimal number of clerical/data entry errors or omissions. Work is legible, clear and concise.
4. Organizes skills and time effectively. Learns new procedures/assignments in a reasonable time frame.
5. Actively shares the workload through collaboration and delegation.
6. Demonstrates good judgment in handling situations not covered by written or verbal instructions.
7. Maintains a positive appearance (i.e. follows dress code, professional image, clean and neat work area and surroundings)
8. Is an advocate for our patients and their families.
9. Avoids gossip.
10. Stays current in the field by completing required departmental competencies, meets or exceeds CLIA standards of competencies and participates in educational programs, workshops and professional affiliations to enhance skills, maintain and enhance physical growth.
11. Serves as a positive role model.
12. Is timely with attendance, staff development activities, and prompt with completing assignments.
13. Cares for facility property and equipment in a responsible manner.
14. Uses supplies efficiently and with awareness of cost effectiveness.
15. Participates in department/facility Corporate Compliance efforts.
16. Assists with departmental clerical duties and scanning in a timely and efficient manner.
17. Assists in creating/updating departmental procedure manuals.
18. Appropriately responds and participates in all emergency code procedures (Code Blue, Trauma Code, Code Red, Disaster, Tornado, etc).
19. Participates in evaluating departmental needs for instrumentation/reagents/equipment necessary to provide an efficient and safe environment for the staff.
20. Attends all mandatory in-service programs.
21. Attends at least 75% (9) of all departmental meetings or reviews tapings/minutes within 1 week unless otherwise excused.
22. May be assigned to function as a group leader to assist in training, providing job assignments to coworkers, and reviewing other laboratorian’s work.
23. Submits facility incident/occurrence reports per facility protocol.
24. Assists in ensuring that the department meets standards necessary for certification by all federal and state regulatory agencies.

SAFETY AND QUALITY
25. Promotes a safe patient and employee environment by following Infection Control,
Laboratory Safety, and Employee Health Protocols.
26. Follows federal and state requirements that are applicable to employee’s
position/role.
27. Follows Gundersen Boscobel Area Hospital and Clinics focused policies, protocols, procedures and
plans. Takes personal ownership in staying informed of any updates or changes
within the organization, including policy and procedures.
28. Participates in Service Recovery.
29. Proficiently performs capillary, venous and arterial punctures on all patient groups.
30. Draws/collects appropriate specimen(s) for the test(s) ordered.
31. Demonstrates knowledge of test requirements, methodology and completion times.
32. Follows protocol for performing/reviewing/accepting/reporting patient, proficiency and quality control results. Performs and documents any corrective action necessary before reporting patient results. Takes the initiative to investigate problems, find solutions and report back to Director Ancillary Services as needed. Calls Technical Service for instrumentation, when necessary.
33. Demonstrates knowledge of normal value ranges as they relate to the various age groups (newborn, pediatric, adult).
34. Demonstrates knowledge of protocols related to critical value test reporting.
35. Maintains accurate records as required by the department. Dates/initials/signs completed work.
36. Notifies Director Ancillary Services, or designee of discrepant or unexpected results, quality control or equipment failures within expected time frames.
37. Performs proficiency testing in a prompt manner, according to protocols, and hands in appropriately completed/signed paperwork to Director Ancillary Services.
38. Maintenance is performed and documented per established protocols for each laboratory instrument in order to maintain it in a safe and proper working condition.
39. Unscheduled maintenance is documented and communicated to all laboratory staff in an effective manner. Corrective actions, when necessary, are taken promptly and steps taken are documented.
40. Test system calibration and calibration verifications are performed/documented as required by manufacturer and laboratory standards.
41. Possesses ability to prioritize/re-organize workload in response to STAT requests per laboratory protocols.
42. Actively supports the creation, implementation and evaluation of laboratory quality assurance programs.
43. Actively supports daily and weekly chart audits. Additional charges, corrections needed for patient accounts are completed within 5 days, whenever possible. Works with the Business Office to ensure that patient accounts accurately reflect the work performed by the department.
44. Discards outdated supplies/reagents. Demonstrates a cost-conscious attitude in the use and ordering of supplies.
45. Is available to respond within 20 minutes for call when needed or scheduled. Call may be scheduled on weekdays, weeknights, weekends or holidays as necessary.
46. Maintains work areas in a neat, clean, sufficiently stocked, and orderly manner. Assists in cleaning and organizing of the entire department, including storage areas.

COMPASSION AND RESPECT
47. Protects privacy, confidentiality and dignity of patients and co-workers. Knocks before entering a room.
48. Honors individual differences, such as religion, family beliefs, and ethnic backgrounds.
49. Promptly greets patients/customers in a courteous and respectful manner. Is attentive, empathetic and genuine. Offers reassurance, when necessary.
50. Creates a welcoming environment by escorting individuals to their destination, whenever possible.
51. Values others’ priorities, time and needs.
52. Works collaboratively between departments with respect for roles, knowledge and expertise.

COMMUNICATION
53. Identifies department, self and role both on the phone and in person.
54. Takes ownership in directing phone calls to the appropriate location. Promptly responds to telephone callbacks.
55. Provides simple clear explanations and seeks verification of understanding.
56. Keeps coworkers and others informed of important information including delays and schedule changes.
57. Provides written communication that is objective, legible and done in a timely manner. Patient reports are promptly forwarded to the appropriate individuals/agencies by
58. telephone, fax, or mail.
59. Shares relevant information openly and respectfully to patients, family and coworkers.
60. Demonstrates active listening skills by using eye contact and a pleasant tone of voice.
61. Minimizes noise (reduces conversation volume, limits overhead paging).
62. Offers appropriate education to patients, visitors, family and employees.

PATIENT CENTERED PRIORITIES
63. Participates as a supportive member of the laboratory team.
64. Participates and embraces the mission of Gundersen Boscobel Area Hospital and Clinics
65. May help evaluate patient care needs and problem solve with physicians.

ADDITIONAL DUTIES AND RESPONSIBLITIES:
1. Other duties as necessary to fulfill the responsibilities of this position.






V. PHYSICAL REQUIREMENTS:
USE: NR=NOT REQUIRED O=OCCASIONALLY (1-33%) F=FREQUENTLY (34-66%) C=CONTINUOUSLY (67-100%)

STRENGTH
%
MANUAL DEXTERITY/ MOBILITY/COORDINATION
%

PUSH/PULL LIGHT OBJECTS C
PERFORM SIMPLE MOTOR SKILLS C

PUSH/PULL OBJECTS < 20 LBS C
HAND/EYE COORDINATION/SKILLS (i.e., keyboarding) C

PUSH/PULL > THAN 20 LBS O
ARM/HAND COORDINATION/SKILLS (i.e., calibration of equipment, splint making ) C

PUSH/PULL > 50 LBS O
WALK, STAND C

LIFT/CARRY LIGHT OBJECTS C
SQUAT, BEND, KNEEL C

LIFT/CARRY OBJECTS < 20 LBS C
REACH ABOVE SHOULDERS O

LIFT/CARRY OBJECT > 20 LBS O
DRIVE O

LIFT/CARRY OBJECTS > 50 LBS O
REMAIN IN UNCOMFORTABLE POSITIONS FOR LONG PERIODS NR

LIFT/CARRY OBJECTS > 100 LBS O
STAND FOR PROLONGED PERIODS C

TRANSFER PATIENTS WITH MINIMAL TO MODERATE ASSISTANCE O
SIT FOR PROLONGED PERIODS C




CLIMB STAIRS C

VISUAL
%
HEARING / SPEECH
%

SEE OBJECTS FAR AWAY O
HEAR NORMAL SOUND WITH SOME BACKGROUND NOISE C

SEE OBJECTS CLOSELY C
DISTINGUISH SOUND VIA TAPE TRANSCRIBING, ETC. NR

DISCRIMINATE COLORS C
SPEAK CLEARLY C



VI. MENTAL REQUIREMENTS:
USE: NR=NOT REQUIRED O=OCCASIONALLY (1-33%) F=FREQUENTLY (34-66%) C=CONTINUOUSLY (67-100%)
CONCENTRATION / MEMORY % ATTENTION SPAN / CONCEPTUALIZATION %
CONCENTRATE ON MINIMAL DETAIL WITH LITTLE INTERRUPTION C ATTEND TO TASK/FUNCTION FOR LESS THAN 10 MINUTES AT A TIME C
CONCENTRATE ON MODERATE DETAIL WITH LITTLE INTERRUPTION C ATTEND TO TASK/FUNCTION FOR 10-20 MINUTES AT A TIME C
CONCENTRATE ON MODERATE DETAIL WITH SOME INTERRUPTION C ATTEND TO TASK/FUNCTION FOR 20-45 MINUTES AT A TIME. C
CONCENTRATE ON MODERATE DETAIL WITH CONSTANT INTERRUPTION C ATTEND TO TASK/FUNCTION FOR MORE THAN 60 MINUTES AT A TIME C
CONCENTRATE ON FINE DETAIL WITH LITTLE INTERRUPTION C UNDERSTAND & RELATE TO SPECIFIC IDEAS GENERALLY ONE AT A TIME C
CONCENTRATE ON FINE DETAIL WITH SOME INTERRUPTION C UNDERSTAND AND RELATE TO SPECIFIC IDEAS GENERALLY SEVERAL AT A TIME C
CONCENTRATE ON FINE DETAIL WITH CONSTANT INTERRUPTION C UNDERSTAND AND RELATE TO CONCEPTS BEHIND SPECIFIC IDEAS C
REMEMBER TASK/ASSIGNMENT FOR A FEW HOURS DURING SHIFT C NEEDS TO UNDERSTAND AND RELATE TO THE THEORIES BEHIND SEVERAL RELATED CONCEPTS C
REMEMBER TASK/ASSIGNMENT FOR A FULL SHIFT C
REMEMBER TASK/ASSIGNMENT GIVEN AT BEGINNING OF A PERIOD OF TIME EXTENDING SEVERAL DAYS C
REMEMBER MULTIPLE TASKS/ASSIGNMENTS GIVEN TO SELF AND OTHERS OVER A PERIOD OF SEVERAL DAYS C
REMEMBER MULTIPLE TASKS/ASSIGNMENTS GIVEN TO SELF AND OTHERS OVER LONG PERIODS OF TIME C







VII. ENVIRONMENTAL CONDITIONS:
USE: NR=NOT REQUIRED O=OCCASIONALLY (1-33%) F=FREQUENTLY (34-66%) C=CONTINUOUSLY (67-100%)



%

%

EXPOSURE TO BLOOD, BODY TISSUE OR FLUIDS O
EXPOSURE TO DUST O

EXPOSURE TO HAZARDOUS WASTE MATERIALS OTHER THAN BLOOD, BODY TISSUE, OR FLUIDS NR
EXPOSURE TO OTHER HAZARDOUS MATERIALS SUCH AS CLEANING AGENTS O

EXPOSURE TO NORMAL (65°F - 85°F) TEMP. C
EXPOSURE TO BODILY INJURIES O

EXPOSURE TO EXTREME COLD (<32°F) NR
EXPOSURE TO UNPLEASANT NOISES O

EXPOSURE TO EXTREME HEAT (>95°F) NR
EXPOSURE TO UNPLEASANT ODORS O

EXPOSURE TO SUDDEN FLUCTUATIONS IN TEMPERATURES NR
EXPOSURE TO ELECTRICAL HAZARDS NR

EXPOSURE TO SEASONAL CONDITIONS IN OUTSIDE WEATHER NR
EXPOSURE TO ELECTRO-MAGNETIC RADIATION AS IN CRTS (VDTS) NR

EXPOSURE TO GREASE OR OIL NR
EXPOSURE TO BURNS O

EXPOSURE TO TOXINS, CYTOTOXINS, OR POISONOUS SUBSTANCES NR
EXPOSURE TO MECHANICAL HAZARDS C

WORK RELATIONSHIPS AND SCOPE:
Reports directly to the Director Ancillary Services

MEASURES OF PERFORMANCE:
Performance is measured in the ability to provide thorough, high quality, accurate, reliable, and timely laboratory results; the ability to communicate effectively and develop good working relationships with others; soundness of critical thinking skills and decisions made; ability to maintain the integrity of highly confidential patient information, and the ability to gain the trust and respect of the Director Ancillary Services and other employees.

KNOWLEDGE, SKILLS AND ABILITIES:

• Graduate of an associate degree accredited MLT program (including internship).
• Must have passed ASCP certification exam or be eligible and

complete the exam within one year of employment.

• Must comply with all continuing education requirements necessary to maintain licensure

from appropriate certifying agency.

• Two years previous clinical laboratory experience, including phlebotomy and computer

data entry is preferred, but not required.

• Previous experience working with the public is helpful, but not required.
• CPR certification is required.

EQUIPMENT
*Continual use of personal protective equipment when caring for patients.
*Occasional use of PAPR or TB masks (required when entering a room with airborne
isolation).
*Knowledge of operation of all safety equipment including shower, eyewash,
biological fume hood and fire extinguishers is necessary.
*Occasional use of routine office equipment like copier, fax, calculators and paging
system.
*Continual operation of all laboratory analytical equipment.