What are the responsibilities and job description for the Patient Service Specialist - Patient Registration - Full Time position at Guthrie Healthcare?
Position Summary: Registers patients in all settings/locations. Interviews patients and gather accurate demographic and financial information from patients and enter information in computer system. Works independently and as part of a team to insure that all information is correct and complete. Ensures patient satisfaction with each encounter.
Education, License & Cert: High school diploma required. Some college education preferred.
Experience: Minimum 6 months of experience working in an office or customer service center. Experience in a medical setting is a plus.
Essential Functions:
1) Performs complete and accurate registrations for all patients presenting for service
a. Uses AIDET technique as introduction when greeting patients as measured with direct observation by department director, trainer and coworkers.
b. Is able to work independently (alone) when necessary
c. Is able to work as part of a team
d. Is able to transfer work at shift change without issues as observed by director and teammates
e. Maintains 99% accuracy rate as measured by Meditech audit reports and errors reported throughout organization.
f. Verifies insurance eligibility and acts on insurance responses as measured by Emdeon reporting.
g. Requests and scans insurance cards for patients registered as measured by direct observation.
h. Verifies and scans patient identity documentation for registrations as measured by direct observation.
i. Explains registration information in a manner that is understandable to the patient. Measured by director and coworker observation.
j. Explains Patients Bill of Rights, Health Care Proxy and GCMC Privacy policy information to each patient as measured by director and coworker observation
k. Answers patients questions in a knowledgeable and considerate tone. If answer is not known, finds the answer or redirects the patient as needed, again speaking with the patient in a professional and considerate tone. This will be measured by director and co-worker observation.
2) Enters accurate information for room assignments for inpatient admissions, observation stays and outpatient bed assignments.
a. Selects correct service for patient as assigned by admitting physician or bed coordinator, maintaining 99% accuracy rate. Will be measured by number of corrections requested from nursing units or business office and/or Meditech reporting.
b. Enters correct admitting, attending and family physicians for the admission, maintaining 99% accuracy rate. Measured by number of corrections requested from nursing units/ business office and/or Meditech reporting.
c. Selects correct Requested Room Rate for patient, maintaining 99% accuracy rate. Will be measured by number of corrections requested by business office and/or Meditech reporting.
d. Selects correct Room Rate for patient as measured by number of corrections requested by business office and/or Meditech reporting. Maintains 99% accuracy rate.
3) Requests co-payments from patients at the appropriate time during the patient visit.
a. Uses eligibility verification information to determine co-payment due as measured by Emdeon reports. Runs eligibility software 100% of time when possible through EMDEON software.
b. Requests co-payment from patient at the time of registration in the Admitting Office or in Prompt Care. Measured by percentage of co-payments due vs. collected and by direct observation.
c. Requests co-payment from the patient at the time of discharge in the ER. Measured by percentage of co-payments due vs. collected and by direct observation.
4) Verifies physician eligibility for participation in government programs as registrations are performed.
a. Uses Kchecks system to ensure provider eligibility for participation in government programs whenever a new ordering provider is presented during a registration. This is done during the registration and is explained to the patient, in 100% of cases, when/if the provider is excluded from participation. Measured by Kchecks reports and follow-up from Director, Patient Registration.
5) Performs similar or related duties as requested or directed a. Performs other duties as requested and observed by manager or supervisor
