What are the responsibilities and job description for the Shift Leader position at Guzman y Gomez?
Company Description
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
Job Description
The Shift Leader is responsible for effectively leading the team during specific periods of trade and motivating and engaging the team on shift, by championing our food safety and food quality standards. You will be leading the team through busy service periods, crew training and proactively improving guest experience.
We appreciate experience comes in many shapes and sizes, what we mean specifically is;
- Experience leading or supervising a team within a busy environment
- Experience delivering exceptional customer service
- Completed or willingness to complete Food Safety Supervisor certificate
- Completed or willingness to undertake Responsible Service of Alcohol course
Benefits
These are just some of the benefits that come with working at GYG:
- Free uniform
- Flexible work hours
- Crew team building activities and competitions
- Discounted meals
- Cultural celebrations – Day of the Dead and Cinco de Mayo
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.
Ready to join the family? Apply now to start the conversation.
Qualifications
Qualifications
• Grade 12/Matric
· Tertiary qualification in management will be beneficial
Experience, Knowledge, Skills and Attributes Required:
· A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within an insurance environment
• More than 2 years’ experience working in a management role
• Experience in the BPO/contact center environment will be beneficial
Behavioural Traits Required
· Communication and written skills
· Problem solving
· Analytical Thinking
· Conflict Management
· Strategic Thinking
· Time Management
Job-Related Knowledge, Competencies & Skills Required
· HR Process Knowledge
· Stakeholder Management
· Report writing
· Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
· Management skills
· Good understanding of the BPO industry
