Executive Director, Practice Operations

The GW Medical Faculty Associates is the largest multispecialty physician-led practice in Washington, DC. We have a rich heritage in academics and research and are proud to be part of the first medical school in the nation’s capital and the 11th oldest in the United States.

GW MFA is seeking an experienced operations leader to optimize our ambulatory service lines. This role will collaborate with executive, clinical, and physician leaders to develop and implement strategies, manage key initiatives, and projects for department(s).

Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 403(b) retirement plan, short-term and long-term disability insurance, life insurance, wellness programs, and tuition assistance. Looking for leaders who are passionate about excellence, results-focused, and who want to make a difference. Come join our team and be part of the future!

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Position Summary

Together with the Chief Administrative Officer and Chair of the Department, the Executive Director will align with the GWU Medical Faculty Associates vision to be the pre-eminent source of clinical care, though leadership, patient, staff, and physician experiences.

Responsibilities include recruiting and managing highly qualified managers across multiple locations and functions, along with providing administrative oversight and support to a division, department, or combination of service lines. The ED is accountable for implementing growth strategies, establishing goals and measurable KPI’s, improving operational effectiveness, and driving positive financial performance in areas of responsibility. This position involves intense and intentional collaboration with clinical operational leaders, physicians, executive management, and revenue cycle vendors. Other duties include optimizing physician capacity to improve patient access. In addition, reducing friction in the patient care process by promoting value-based initiatives and implementing continuous quality improvement initiatives.

Business, finance, and day-to-day operations, at the department level, are the responsibilities of the incumbent. This role has high visibility and engagement with key internal and external stakeholders.

Essential Duties & Responsibilities:

Planning:

• Determines and sets the direction for the department.
• Focuses on priorities and establishes alignment
• Establishes measurable key performance indicators and performance targets. Creates performance scorecards or other reports to measure and track performance.

Organizing:

• Assesses the appropriate organizational structure for the administrative and operations areas and aligns their reporting relationships.
• Establishes expectations, authority distribution, and scope of decision-making.
• Develops staffing plans for administrative positions.

Staffing:

• Onboards staff and makes clear expectations and definition of success.
• Provides regular feedback and meetings during the 90-day introductory period.
• Conduct performance evaluations, set goals, and monitor staff progress toward goals.
• Coaches and mentors' staff to develop a culture of continuous feedback, recognition and improvement, driving accountability and standard work; selects and develops future leaders
• Implements retention strategies and develops succession planning.

Controlling:

• Analyzes and monitors financial reports to identify trends and variances. Formulates action plans to improve performance.
• Recommends ways to control costs and maximize revenue to key stakeholders.
• Affects changes to increase physician and staff productivity.
• Prepares business plans and proformas to support the hiring of physicians, capital investment, and enhancements to the service line.

Directing:

• Initiates actions to affect improvements and changes.
• Motivates staff to a higher level of performance and responsibility.
• Manages staff to resolve business problems in a timely and efficient manner, while cascading communication and documenting processes.

Qualifications

• Education Bachelor’s degree required; Master’s in business or health care strongly preferred.
• 7 years of successfully demonstrated operational experience with progressively higher levels of responsibility preferably working in an academic practice.