Plan Review Technician II

Class Summary

SALARY WILL BE BASED ON POLICY

Audience

THIS POSITION IS OPEN TO PLANNINING & DEVELOPMENT DEPARTMENT EMPLOYEES ONLY.

Job Description

The Customer Service Division coordinates all budget, human resources, and purchasing functions. The division also serves residents through a dedicated customer service team and business process improvement initiatives. The Plan Review Technician II position is assigned to the Customer Service Section.

Essential Duties

• Assists walk-in visitors with more complex issues such as code violations
• Reviews and approves house location plans and residential site plans
• Supports team members when performing preliminary reviews of applications, and plan sets, assessing documents for completeness, routing plans electronically to appropriate plan review sections, and entering relevant data into the project database
• Processing Tenant Change/ No Construction applications of business owners
• Preparing training materials
• Training new hires
• Leading process and workflow changes to permitting software
• Other duties as required
  
  

Grade

The grade for this position is C41(1). Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• Bachelor’s Degree in Engineering, Landscape Architecture, Urban Planning, or related field AND
• One (1) years of related experience
• Or, an equivalent combination of education and experience sufficient to competently perform the essential duties of the position

Preferred Qualifications, Knowledge and Skills

• Three (3) years of customer service experience
• One (1) year of experience creating cases and issuing permits
• One (1) year of experience with Accela, ePermitHub, and GIS Data Browser or equivalent
• Knowledge in land use and zoning
• Preparation of Training materials
• Preliminary Reviews of Residential Site Plans and House Location Plan
• Knowledge of customer service principles
• Basic math and accounting principles
• Experience with computer software such as, Microsoft Office Suite
  
  

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here .

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here .

Additional Information

About Gwinnett County

Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs
  
  

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com .