Media Support Specialist

SUMMARY

Provide audio/video, communications, video conferencing, and computer support for all teaching and learning activities and events in smart classrooms, presentation spaces, and any University venue that requires media support. The individual will be responsible for ensuring that AV presentations, multi-media presentations, computers, and media-playback equipment is functioning correctly and is appropriately scheduled for the various venues within and outside of the institution, including the main campus and all satellite campuses. Stay abreast of the rapidly changing nature of media technology and work with the Academic Technologies group to create new tools for faculty and students for teaching and learning. Develop and maintain new media technologies for teaching, learning, and events, such as the GMercyU new technology building, video conferencing, and Web conferencing for shared coursework collaboration and centralized monitoring and media control systems. Plan and coordinate conferences and special events. Work with media technology vendors to integrate and upgrade audiovisual systems. Supervise student workers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Manages the day-to-day operationof all technology enhanced classrooms, presentations rooms. You may have student workers assist with these duties at times..

Assists the faculty, staff, and students with technical support request and issues. Such as setting up Projectors and laptops.

Perform routine maintenance on AV systems and equipment (replace bulbs, clean filters & lenses, adjustments, check connections, projector alignments, securing equipment, etc.)

Provide Level 2 maintenance more involved with integration and troubleshooting of media hardware and all Audiovisual components, including but not limited to the following: Televisions, CD/DVD players/recorders, Television and monitor systems, amplifiers/wiring, LCD displays, audio amplifiers/speakers/microphones/mixers.

Troubleshoot and isolate technical problems with AV systems, media systems and computers. Expedite equipment substitutions to provide immediate resolution of system failures. Decision making responsibility required for selecting AV and media technologies and integrating into GMercyU existing environment.

Maintain knowledge of state-of-the-art technologies in areas of presentation systems, audio/video equipment, streaming media and meeting technologies. With vendor assistance, develop, configure and manage centralized monitoring and media control systems.

Maintain and gain working knowledge the digital display signage system on all campuses. Gain proficiency in the use and implementation of Carousel: Tightrope Media System.

Assist in repairs and coordinates work on all technology and equipment with external vendors.

Evaluates and recommend new software and hardware purchases as well as updates and upgrades.

Coordinates closely with Plant Services Event coordinator and User Services group.

Maintains appropriate levels of equipment and supplies.

Train presenters and faculty in the use of the equipment and in loading and removing software and media content.

Back up and train User Services group when necessary.

Participates in cross-training and shared responsibilities as a member of the ITS division.

Assist the Director in developing strategies and capacity planning for meeting future media and technology needs.

Collaborates with the community to establish and enforce appropriate AV and media practices and procedures

Maintain up-to-date knowledge of AV equipment contracts and supervise vendor-based installations.

Must have or be Extron certified within 12 months, willing to attend vendor training on and off-site

Must have or be Dante certified within 12 months, willing to attend online training.

Must be able to work evenings and weekends to support university events.

May be required to perform general Technical support and helpdesk support when needed.

SUPERVISORY RESPONSIBILITIES

May supervise student workers at times. Carries out supervisory responsibilities in accordance with the University's policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience

Bachelor’s degree or and 2-4 years' experience in Media Services, AV support, and PC technical support or equivalent education and experience.

Technical Skills

Thorough knowledge of AV systems, video editing, digital display systems, video conferencing, rich media, streaming media, teleconferencing, pod phones, Operating Systems, Microsoft Office applications, experience in installing software, and has knowledge of Hardware problems. Working knowledge and hands-on experience with AV equipment such as cameras, monitors, and audio components and experience with rich media and new presentation technology.

Language Skills

Excellent communication skills, including speaking and listening skills. Ability to analyze and interpret concerns of various constituencies. Ability to represent the University on a professional level.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to apply mathematical concepts to practical situations; maintain and prepare a budget; prepare a year-end financial report.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent organizational skills. Ability to work independently on projects and manage multiple tasks. Ability to prioritize responsibilities.

Interpersonal Skills

Ability to interact effectively and professionally with others.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.