Customer Service Representative 2

Title: Customer Service Representative 2

• Safety – conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns. Safety is # 1.
• Conduct outbound communications with our customers offering and educating customers on product value and functionality.
• Provide support to customers and representatives via telephone, fax, or e-mail on a daily basis.
• Provide customer and billing reports as needed for accounting and management
• Assume responsibility for establishing and maintaining effective, professional business relationships with customers.
• Communicate with Field Sales, Production, and Supply Chain departments to enhance our effectiveness of achieving sales goals.
• Process customer orders through the order entry system verifying pricing, quantities, part numbers and routing.
• Assist customers with product information including part numbers, pricing, and availability.
• Assist customers with emergency orders as well as orders and/or issues relating to special customer requirements.
• Take personal responsibilities to resolve customer complaints regarding deliveries, pricing, credits, and warranty issues.
• Follow through quickly and completely to ensure the external or internal customer is satisfied
• Create and/or update accurate records of customer communication and transactions.
• Process customer orders through the order entry system verifying pricing, quantities, part numbers, and routing, attention to detail is key.
• Document and provide customer activity reports to management related to increased sales, customer issues, opportunities for growth, and customer needs
• Run appropriate sales reports and analyze information to drive sales and profitability
• Maintain privacy of customer account information
• Other duties/special projects as assigned.

• High School Diploma or equivalent required
• Bilingual in Spanish and English strongly desired.
• 3 - 5 years’ customer service and inside sales experience required
• Proficiency in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint) required
• 2-year Associate Degree preferred
• The ideal candidate will have experience in the mining and/or industrial sector.
• Selling into the International market is preferred, but not essential.
• Experience in shipping logistics and requirements for exporting goods.

• Work independently and be a team player within the department and the organization.
• Exhibit exceptional organizational skills and be a problem solver.
• Work completely and accurately under time constraints and deadlines.
• Work in a fast pace environment and prioritize multiple work assignments.