Digital Product Owner

H&M Group’s Business Tech Organization

Rapid technological development is transforming the fashion retail industry. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design.

The H&M group’s Business Tech organization created a completely new product organization where we explore new ways of working, have a customer focused mindset, embrace our strong values, and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world. The team aims to continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. To cater to the individual needs and desires of our millions of customers, Business Tech will deliver technological solutions for the entire value chain for all our brands. Fashion, design, customer value, tech and data are in our DNA.

Opportunity Snapshot

The Digital Product Owner (PO) creates the product roadmap and defines the strategic vision for their product driven by the overall vision. You have a deep understanding of the target market/industry and build close relationships with key collaboration partners to ensure that the team’s effort is aligned with the overall strategy. They work closely with their team and key collaboration partners to ensure business value and user feedback are translated into new developments when necessary. In addition, you will have significant relationships and responsibilities outside the local team while identifying, building, and managing strategic partnerships across the different teams- working directly with Brands, Regions & Hubs to deliver on customer experience driving day to day development for an Omni-Channel eCommerce program that generates multi-million-dollar business value to the organization by providing our customers with a modern, relevant, and personalized digital experience.

The Product Owner has excellent product leadership skills, believes in a non-hierarchical culture of collaboration, transparency, safety, and trust. You have a true passion for value creation, growth and serving customers with full ownership and accountability, and delivering exceptional customer and business results.

The Role

• Develop new products and enhance existing products to achieve product-market fit with a team of A/B Testers, U/X Designers, and SEO Specialists with the understanding of how OMNI services benefit our customers and business
• Ensure deployment of products to markets while working with Global Product teams and/or the regional product teams to prioritize market needs across Business Tech portfolio of products and take on end-to-end responsibility for local adaptations of global products if applicable
• Work directly with Brands and Regional Function teams to deliver tailored customer experience to local regions and brands and could also be built in a way that could be used in other markets
• Set ambitious and clear product vision and communicate it effectively to key stakeholders and the product team
• Partner with cross-functional teams to manage the roadmap and backlog to ensure delivery of capabilities on time and per expectation and identify key capabilities as well as potential issues
• Develop usability studies and research into product requirements to enhance user satisfaction and customer-driven design to ensure differentiation from competitors
• Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Monitor and evaluate product performance to ensure constant product iteration and improvements
• Collaboration with stakeholders to ensure the digital vision and products align within product strategy and requirements
• Responsible for product-specific OKRs and KPIs once solution enters production and communicate regular tracking to collaboration partners and maintain the backlog

The Requirements

• 5 years’ experience within relevant roles, previous work as a Product Manager preferred
• Experience with Value Proposition Definition, Agile, and OKR Methodologies preferred
• Great communicator with strong stakeholder and change management skills within an international and diverse context
• Strong drive to develop current and innovative customer offerings
• Knowledgeable with the latest techniques for product discovery and hypothesis-driven product development
• Possess a holistic mindset and are typically skilled in breaking down silos, enabling collaboration, and empowering teams
• Capable of designing, developing, and delivering change programs and initiatives to maximize user adoption and effect realization from the product
• Ability to create understanding & engagement within the markets around the business value of business tech products
• Understand global strategies and make them relevant in a local context

Why Join Us?

The H&M group’s Business Tech function aims to continuously surprise and delight our customers and accelerate our business to shape the future of sustainable fashion and design through the power of people, data, and technology. You will be part of turning business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design. Being a major player gives us countless opportunities to make a real impact and shape the future. You are empowered, trusted, and challenged to explore your own path and author your own story. We believe in giving people responsibility early on, to create a keen sense of ownership and accountability. Our business is your business.

Our Values

We are one team
We believe in people
Entrepreneurial spirit
Constant improvement
Cost-conscious
Straightforward and open-minded
Keep it simple

Everyone is a Leader at Business Tech

To reach our ambitious business goals and create meaningful growth, we believe a new and shared leadership is needed. Every person must use his or her passion, curiosity, and ideas to lead the way and make a difference. We believe that everyone at the H&M Group is a leader. We all have different strengths – use yours! Sometimes you lead and sometimes you follow. We support each other’s growth and enable strong collaboration within and outside Business Tech.

All your information will be kept confidential according to EEO guidelines.