Retail Sales Associate

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. 

Job Description

About the Role  

At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store’s sales and profit. As a Retail Sales Associate, you will always put customers first, offer assistance, and share your Product and Fashion knowledge. You will create an environment that is easy for our customers to shop through Store Operations and Great Garment Care. By sharing knowledge and skills with colleagues, you will actively contribute to creating a Best Team to meet our customers’ expectations. This role will work in accordance with H&M standards, policies, procedures, and legal requirements.  

This position reports to our Department Managers and has a dotted line to the Department Supervisor.  

Your Day to Day* 

• Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience 

• Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities 

• Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals 

• Actively process, stock, and replenish garments on sales floor and stock room 

• Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine 

• Eager to educate and promote our H&M Loyalty program to our customers 

• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment 

• Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times 

• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store 

Qualifications

Who You Are 

• Passionate for customer service and helping people find their style 

• A multi-tasker who enjoys working in a fast-paced environment 

• Inclusive, positive, creative, and willing to learn on the job! 

• A team player with a flexible approach 

• You have the ability to lift in excess of 20 pounds 

• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance 

• Ability to climb a ladder and use a step stool 

• Must be able to work a flexible work schedule including nights and weekends 

Additional Information

Why You’ll Love Working for H&M 

• Dynamic, team-driven work environment with a group of unique, diverse and kind individuals.  

• Endless growth & development opportunities. 

• Dress your personality. We encourage you to dress your personality, all day, every day.   

• Did we mention our discount at H&M, &Other Stories, and COS? 

Job Status: Hourly, Non-Exempt 

EEOC Code: SLS 

Compensation: Sales Associates Start at $16.50 per hour** 

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion. 

**H&M, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. 

Benefits:  

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity: 

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process. 

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Store Roles Assessment:

We want to inform you that we use automated decision-making for skill-based recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group.

The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. You’ll be able to provide feedback after the assessment and you always have the opportunity to ask questions.

If you have any difficulties or concerns with the current assessment method, you can request for an alternative method of assessment. Please contact us at [email protected] as soon as possible to discuss your options. We’ll try our best to meet your needs.