H&M Retail Visual Keyholder

Overall Job Summary: Working at the heart of fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. It will actively drive sales in the store and is responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position is within our Store & Sales Function and reports to our Store Manager.

Core Responsibilities includes but is not limited to:

SELLING

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends

• Share, inspire, and educate the team on the seasonal trend information

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards

• Support the store to achieve excellent customer service

Indirect Customer Service

• Follow up on the Visual Identity through the implementation of the Commercial handbook

• Secure well styled GTL mannequins in windows and in store

• Create a clear red threat from windows to A-area with wearable buying suggestions

• Ensure high quality, commercial garment presentation with good garment care every day together with the store team

• Provide a good concept flow by maintaining the concept layout, fixtures, and navigation

• Launch and maintain all sales campaigns and activities on time according to H&M standards

Drive Sales Targets

• Identify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordingly

• Perform sales follow up and initiate actions to reach sales targets

TEAM

The Visual Keyholder will support the Store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate and develop the visual and commercial skills of the store team

• Coach and develop Sales Advisors while executing floor moves together

• Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial handbook

• Seek Visual Merchandiser potential for succession

Communication and Legal Requirements

• Ensure that all communication in the windows and sales floor complies with local legislation

ROUTINES

The Visual Keyholder will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed.

Commercial Routines

• Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets

• Adapt the store planning according to store needs and budget from the Commercial plan

• Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities

Visual Store Operational Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable suggestions

• Complete all sales floor and window morning routines daily before store is open

• Handle Visual Merchandiser material and visual scheme orders

• Control quantity and condition of all incoming visual material

• Maintain and care for all display and interior material with sustainability in mind

• Keep visual room organized and safe

• Share information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the season

• Provide updates of all Visual Merchandising information material in the store

• Ensure that the store always has enough Sale and Activity material

• Paint the windows as necessary

Back of House Routines

• Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures

• Work with timekeeping and scheduling system including approving timesheets

• May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store

Security

• Promote employee and customer safety

• Resolve health & safety, legal, and security issues

• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

Additional Accountabilities:

• No financial accountability

• Associate’s Degree in a Fashion industry specialty preferred
• 2 years of retail visual merchandising experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work with hand and power operated tools and lift in order to execute display area set ups
• Ability to work flexible hours and extended hours at times
• May be required to travel to support other stores

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

All your information will be kept confidential according to EEO guidelines.