What are the responsibilities and job description for the Retail Department Manager position at H&M?
Job Responsibility including but not limited to:
People:
- Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
- Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
- Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Commerciality:
- Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
- Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
- Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
- Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
Operations:
- Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
- Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
- Responsible for knowledge and completion of cash office operational functions
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
- May be assigned overall store responsibility in absence of Store Manager
Customer Service:
- Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint
Financial Accountability:
- Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
- Accurately record sales and worked hour figures
Minimum Candidate Qualifications:
High School graduate or equivalent; Associates or bachelor’s degree is preferred
Minimum of 2 years of retail management or comparable experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Requirements:
Ability to coach and counsel staff on performance management and progressive discipline techniques
Open availability including evenings and weekends
Basic computer skills such as browser navigation, software interaction and data entry are needed
Minimal travel required (i.e. Workshops)
Financial Accountability: Assist Store Manager with sales and profit responsibility for your store. Accurate recording of sales figures and hours
Job Status: Non-Exempt, Hourly
EEOC Classification: SLS
Additional Information
All your information will be kept confidential according to EEO guidelines.
