Parts Counter Advisor

H.O. Penn Machinery
HIRING IMMEDIATELY
Parts Counter Advisor
 Bronx, NY
 

Pay: $26-$32/hour (dependent relevant experience)

Bonus: 5% bonus potential

Benefits:

• Medical/dental/vision insurance
• 401(k) with company match
• Competitive PTO & Holidays
  
  

Key Qualifications:

• 1-year parts counter experience or related mechanical/technical experience required
• Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
• Strong interpersonal skills
• Proficient in computer applications and software
• Strong communication skills, both written and oral 
• Bilingual English-Spanish strongly preferred
  
  

Responsibilities

Successfully provide solutions to customers’ parts needs

• Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs
• Sell parts to all fax-in, email-in, call-in and walk-in customers
• Advise customer of additional related parts and services available
• Maintain communication with customers on open orders
• Follow all established procedures to ensure accurate payment
• Participate and complete training as required and/or available
  
  

Ensure customer satisfaction

• Communicate effectively to build strong, long-term, trusting relationships with customers
• Discuss features/benefits of alternative solutions and offer those solutions to the customer (i.e., Reman, repair options, etc.)
• Represent the company in a positive, courteous, and professional manner at all times
  
  

Solicit incremental business.

• Communicate information including leads to PSSRs, ISRs, Sales Reps and Service Department
• Promote a one-stop-shop to customers
• Be aware of and promote all current offerings to customers
  
  

Qualifications

• 1-year parts counter experience or related mechanical/technical experience required
• Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
• Strong interpersonal skills
• Proficient in computer applications and software
• Strong communication skills, both written and oral 
• Bilingual English-Spanish strongly preferred
  
  

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)
  
  

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.