What are the responsibilities and job description for the Client Care Advisor position at H&R Block?
470960BR
Title:
Client Care Advisor
What you'll do... *:
You'll be an integral part of showcasing our passion and pride and delivering on our purpose-to provide help and inspire confidence in our clients and communities everywhere.
Joining H&R Block as a seasonal Client Care Advisor means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule in a fast-paced location during the tax season from January to April.
If the typical year-round 9-5 isn't for you, this seasonal position provides the freedom, flexibility, and extra earnings you'll need to embrace what makes your life uniquely yours. After successfully working this tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement.
Day to day, you'll...
- Greet clients in a personalized, friendly, and inviting manner
- Gather appropriate client documents, scan and upload to maintain electronic files
- Communicate virtually with Tax Professionals located offsite to ensure appropriate information is provided
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction
- Serve as Brand Ambassador within local community
- Other duties as assigned
What you will bring to the team...
- Customer friendly attitude and enjoy interacting with people in a virtual and in-person environment
- High school diploma or equivalent
- Experience working in a fast-paced environment
- Ability to work independently
- Skillset to leverage technology to help serve clients
It would be even better if you also had...
- Sales and/or marketing experience
- Ability to multi-task
- Strong organizational and time-management skills
- Knowledge of cash register operations
- Knowledge and experience with a Windows based computer system
Bilingual candidates strongly encouraged to apply!
Job ID:
470960BR
City:
Washington
State:
District Of Columbia
About H&R Block... *:
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
What you'll bring to the team... *:
Education:
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
- 2 years Minimum related work experience
Posting Title:
Client Care Advisor
Title:
Client Care Advisor
What you'll do... *:
You'll be an integral part of showcasing our passion and pride and delivering on our purpose-to provide help and inspire confidence in our clients and communities everywhere.
Joining H&R Block as a seasonal Client Care Advisor means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule in a fast-paced location during the tax season from January to April.
If the typical year-round 9-5 isn't for you, this seasonal position provides the freedom, flexibility, and extra earnings you'll need to embrace what makes your life uniquely yours. After successfully working this tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement.
Day to day, you'll...
- Greet clients in a personalized, friendly, and inviting manner
- Gather appropriate client documents, scan and upload to maintain electronic files
- Communicate virtually with Tax Professionals located offsite to ensure appropriate information is provided
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction
- Serve as Brand Ambassador within local community
- Other duties as assigned
What you will bring to the team...
- Customer friendly attitude and enjoy interacting with people in a virtual and in-person environment
- High school diploma or equivalent
- Experience working in a fast-paced environment
- Ability to work independently
- Skillset to leverage technology to help serve clients
It would be even better if you also had...
- Sales and/or marketing experience
- Ability to multi-task
- Strong organizational and time-management skills
- Knowledge of cash register operations
- Knowledge and experience with a Windows based computer system
Bilingual candidates strongly encouraged to apply!
Job ID:
470960BR
City:
Washington
State:
District Of Columbia
About H&R Block... *:
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
What you'll bring to the team... *:
Education:
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
- 2 years Minimum related work experience
Posting Title:
Client Care Advisor
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