Operations Admin
Job Posting for Operations Admin at H&R Block
Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.
Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.
Day to day you'll…
Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.
Day to day you'll…
- Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
- Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
- Review and verify invoices and prepares payment in Coupa for the DOC’s approval.
- Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
- May remote into office computers in order to resolve technical issues
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
- Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Use software solutions and computer systems to accurately document and track customer contacts.
- Adapt to changes in user demands, work environment, and changes to processes or requirements.
- Maintain a technical working knowledge of product or products supported by the department.
- Attends training related to the effective and efficient performance of job duties.
- Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Operations Admin career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Operations Admin.
Click the checkbox next to the jobs that you are interested in.
-
Data Entry-Keyboarding Skill
-
Income Estimation: $30,025 - $38,419
-
Income Estimation: $31,128 - $39,387
-
-
Electronic Equipment Installation Skill
-
Income Estimation: $43,783 - $54,511
-
Income Estimation: $44,483 - $67,018
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at H&R Block
H&R Block
Beckley, WV
Temporary
H&R Block
Wheeling, WV
Temporary
H&R Block
Beckley, WV
Temporary
H&R Block
West Hartford, CT
Full Time
Not the job you're looking for? Here are some other Operations Admin jobs in the Macomb, MI area that may be a better fit.
We don't have any other Operations Admin jobs in the Macomb, MI area right now.
H&R Block, Dearborn, MI
H&R Block, Macomb, MI