What are the responsibilities and job description for the Tax Professional position at H&R Block?
About H&R Block
H&R Block is a leading provider of tax preparation and financial services. We believe in the power of people helping people, and our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.
Job Summary
We are seeking a highly motivated and customer-focused Receptionist to join our team at our franchise location in New Oxford, Pennsylvania. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service, answering phone calls, and scheduling appointments.
Key Responsibilities
- Answer phone calls and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
Requirements
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficient with the ability to use Microsoft Office
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
