Operations Manager (For Data Quality Review/Loan Documentation Processing)

About Wells Fargo India & Philippines Wells Fargo India & Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. WIP operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about WIP at our International Careers website. Department Overview The Commercial Capital group in India and Philippines is part of the Commercial Capital Business group in the Bank. The teams in this group manage commercial lending front office related roles such as origination and documentation support, financial spreading, collateral management, portfolio management, periodic borrower credit assessment and underwriting. The Corporate Trust business of the Bank is also supported by this team. In addition, the team takes care of business reporting, technical writing and procedure publishing activities and provides business analyst support to key applications used in the Commercial Capital group. About this role: Wells Fargo is seeking an Operations Manager. In this role, you will: Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance Engage stakeholders and internal partners associated within the Operations area Work independently on moderately complex issues and projects Identify opportunities for process improvement and risk control development and escalates issues to more experienced management Provide training, performance, evaluation and coaching of less experienced team Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility Provide responsibility for budget and financial performance Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Manage allocation of people and financial resources for Operations Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Leadership experience Desired Qualifications: Understanding on the Commercial Loan Documentation as well as the Loan Cycle Bachelor's degree in the related field People management and performance management background Stakeholder management experience Risk management experience Job Expectations: Will manage a team of 11 FTEs Will work on a midshift 5pm to 2am Manila Time, Monday to Friday Role is expected to report onsite (BGC Taguig) Posting End Date: 28 Feb 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 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