$20 Hourly Plus Monthly Bonus/Commission

SUMMARY

Sells parts to all customers, over the counter, through the shop or on the phone.

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the call center when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop and wholesalers, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

EDUCATION/EXPERIENCE/SKILLS REQUIRED

• Positive Attitude & Excellent Customer Service skills are a must
• No prior experience necessary but is preferred
• High school education or equivalent
• Must possess valid  driver’s license
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables
• Must be b to pass a criminal and Driving Records background Check

WORKING CONDITIONS AND PHYSICAL EFFORT

The work environment characteristics described here are representative of those a Parts Counterperson encounters while performing the essential functions of this job. 

Physical Demands/Efforts

• Must occasionally lift and/or move up to 50 pounds without assistance. 
• While performing the duties of this job, the employee is frequently required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. 
• The employee is frequently required to walk, climb, or balance, stoop, kneel, crouch, or crawl and smell.

Mental & Visual Demands

• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
• Work performed by this position requires moderate mental concentration to effectively execute routine tasks.

 Work Environment

•  While performing the duties of this job within the repair shop environment, the employee may be exposed to moderate noise & odors associated with Automotive repairs

• Various PPE devices & equipment such as gloves, safety shoes, hearing protection and glasses may be required.

LIMITATIONS AND DISCLAIMER 

This document is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive description of all responsibilities, duties and skills required for the position as they may be changed at management discretion or in response to business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.