Field Service Engineer

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Tasks and Responsibilities:

• Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
• Serve as a focal point for problem resolution assistance to subsidiary or distributor support
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs
• Install, upgrade, repair, and maintain instrument systems in defined territory
• Provide technical support to staff, contractors and customers
• Manage the Service Territory including distributor's service staff
• Respond to service requests and ensure customer satisfaction
• Manage service parts inventory levels
• Complete all required documentation in service tool (SFDC) same day as service
• Provide timely and accurate reports as requested
• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
• Maintains routine contact with existing customer base
• Accurately complete expense reports weekly
• All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
• Preferred Educational Background:
• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience

Experiential Background:

• 2-5 years relevant experience
• Must be highly motivated and have strong problem solving ability
• Excellent verbal and written communications skills
• Must have good technical writing abilities
• Must be able to work independently and as a team player
• Computer experience and literacy a must
• Familiarity with field alignments, electrical/electronics, and mechanical systems
• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
• Travel requirement: 65% depending on geography and customer utilization

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