What are the responsibilities and job description for the Center Manager position at HairClub?
SCOPE AND ESSENTIAL RESPONSIBLITIES:
- Achieve volume, revenue, and profitability goals
- Appropriately staff and manage center talent and hold entire team accountable
- Implement and execute of all company strategies, programs, and communications
- Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
- Advance the Center’s operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
- Generate local marketing, lead generation, and staff pipeline
- Perform other reasonable duties as assigned
KEY MEASURES OF SUCCESS:
- Increase Center’s Client Retention and Growth
- Meet or Exceed Total Center Revenue
- Meet or Exceed Center’s Profitability Goals
- Meet or Exceed Improve Net Promoter Score (“NPS”)
- Maintain Highly Engaged Workforce
QUALIFICATIONS:
- At least five (5) years of relevant management experience
- Relevant sales and long-term client relationship experience
- Experience with profit and loss statements (“P&L”)
KEY COMPETENCIES:
- Hyper-focused on exceptional client experience
- Communicate effectively with all persons in the Company
- Build professional relationships
- Utilize superior organizational and time management skills
Great Perks & Benefits:
Attractive work schedule: Tuesday through Saturday, with Sundays and Mondays off. Salons are closed for most major holidays.
Receive the best benefits in the industry, including:
Paid time off (PTO)
Full, comprehensive benefits (medical insurance, dental insurance, life insurance and more)
A 401(k)-retirement savings plan with company match
Tuition reimbursement
Company-paid training
A wealth of opportunities for growth and advancement
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
