Real Estate Manager (Temporary)

Program and Position Overview

The Real Estate Department cultivates deep engagement with landlords, investors, property management companies, and private homeowners within San Francisco and the greater Bay Area. The Real Estate Departments creates an inventory of housing units available for individuals and families experiencing homelessness or housing instability within Hamilton Families programs and external programs.   

The Real Estate Manager has a key leadership role in the Real Estate department, reporting to the Director of Real Estate. The Manager supervise the staff that will seek housing opportunities by building relationships with landlords, investors, property management companies and private homeowners. The Manager oversees a team of Real Estate Specialists to achieve goals for housing contracts. The Manager serves as a hub of information about housing resources for HF staff, and works in close coordination with the Housing Services, Fiscal, THP and Shelter programs. The ideal person will be a strong networker with solid supervisory skills who is knowledgeable about the rental market, unit acquisition, leasing, and property management.  

Primary Duties and Responsibilities 

• Directly supervise a team of Real Estate Specialists and provide support. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching staff, lead recruitment, and providing formal trainings, professional development and program retreats when appropriate.
• Network with Bay Area realtors, investors, developers, landlords, private owners, property management companies and/or associations; present information about the program and build landlord partnerships. 
• Develop and maintain relationships with landlords and owners that provide housing in the public and private rental market. 
• Oversee unit acquisition and lead team to achieve monthly goals for the number of units available in housing database. 
• Collaborate in facilitation of regular meetings with Housing Services teams; to ensure participant housing placement in navigation and stability. 
• Serve as the landlord liaison, including assisting participants and landlords with mediating and resolving conflicts in coordination with Stability Team. 
• Serve as an internal expert and housing information resource by conducting research, assembling data, and performing special projects. 
• Create and maintain resource guides on Bay Area housing market, local landlords, tenant rights, eviction prevention, and other topics to assist families in securing and maintaining housing. 
• Prepare and deliver presentations about housing resources to Hamilton Families’ staff, current and potential program participants, other service providers, and stakeholders.  
• Assist Real Estate Director in developing and revising policies and procedures, operations manuals and landlord marketing materials. 
• Ensure program quality and adherence to stated standards of conduct, ethics and confidentiality requirements. 
• Oversee the implementation of Affirmative Fair Housing Marketing Plan for properties.
• Provide direct oversight to new lease-ups and property acquisitions and unit rehabilitation projects.
• Take the leading role in the management of Unit Acquisition and Quality Control to ensure that all department objectives and key results are met.
• Manage and audit ITR (Intent to Rent) to Keys process for continuity of service across departments.
• Implement and manage Zendesk platform for conducting Quality Control support to Stability Department and Participants.
• Regularly review Salesforce data for accuracy, marketing, occupancy, housing retention, and various demographics.
• Together with the Director of Real Estate, take a leading role in the management of contract partners to ensure that the program meets service goals. Stewarding partnerships with internal and external contract partners. 
• Coach and guide Real Estate Specialists on best practices in promoting a positive experience for both participants and landlord partners in housing location services.
• Ensures a harmonious working relationship with the Fiscal Department for all payroll and new vendor needs.
• Consistently utilize rigorous quality assurance systems to ensure that services delivered are of the highest quality and in compliance with contractual requirements. 
• Other duties as assigned.

Qualifications, Skills and Abilities

• Bachelor’s degree from an accredited college or university, or equivalent combination of education and work experience in a relevant field. 
• Minimum of three years of experience in real estate, sales, property management, marketing or a related field. 
• Knowledge of rental housing market and housing resources in San Francisco, the greater Bay Area and surrounding counties. 
• General understanding of fair housing and landlord / tenant law. 
• Excellent written and verbal communication skills.
• Strong networking and relationship building skills. 
• Commitment to promoting diversity, equity, inclusion and belonging within the workforce.
• Strong program management and supervisory skills, including recruiting a talented workforce, providing appropriate skills development and fostering staff retention.
• Ability to plan and implement innovative programs. 
• Ability to manage multiple projects with demanding deadlines and the desire and ability to maintain a quality workplace in a fast pace and changing environment.
• Growth mindset, personal commitment to learning development.
• Proficient in Microsoft Office applications including Word, Excel, Power Point, Outlook, etc. 
• Valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed. 
• CPR and First Aid certification required within the first six months of hire. 
• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day. 
• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.