Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff, and students cultivate an ethic of civic responsibility, social justice, and inclusive leadership and service.
Hamline University is an Equal Opportunity/Affirmative Action employer. Hamline University does not discriminate on the basis of race; color; religion; creed; sex; sexual orientation; gender identity; gender expression; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local human rights commission; disability; age; protected veteran status; or any other status protected by applicable law in its education or employment programs or activities. The University will provide reasonable accommodations to qualified individuals with disabilities.
JOB SUMMARY
The Manager of Student Accounts will provide leadership, direction and management of the billing and collection of receivables for all Hamline University students. The Manager leads a team that services students, parents, staff and faculty of Hamline ensuring all constituents are provided outstanding service. This individual will ensure department is meeting required deadlines and compliant with regulatory and industry best practices.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Recruit, select, train, lead and evaluate the ongoing performance of Student Accounts team.
Identify development opportunities and provide team with resources to continue to improve
skills
- Manage the implementation and process of payment plans which requires creating deadlines and placing students on financial holds when payment isn’t being made
- Manage departmental budget
- Create and maintain charge assessment calculations and configuration, on a semester basis, in Workday for: Undergrad, Grad and other categories of students; and room, board and parking
- Configure the charge adjustment rules in Workday for all terms by collaborating with the Registrar’s office to identify students who are allowed full or partial refunds
- Ensure Student Financials configuration in Workday consistently runs correctly and data is accurate and available for various processes, including: charge assessment, financial holds, charge adjustment, and application of payments
- Serve as the administrator and primary contact for the online payment system (CashNet)
- Represent the Student Accounts department on various committees and collaborate with
leaders across the University at all levels
- Serve as a resource to answer questions and concerns regarding student accounts,
maintaining good will on behalf of the University
- Manage the accounts receivables of the University by establishing and maintaining collections policies and procedures and holding others accountable to ensure they are being followed
- Negotiate contracts and lead the relationship with collection agencies
- Develop procedures to collect monies from students currently on financial hold
- Ensure reconciliations of all accounts are completed on time and accurately
- Provide direction on the Student Accounts web page regarding layout, clarity, and
effectiveness. In addition, coordinate the creation, printing and distribution of all Student
Accounts marketing materials
- Ensure team is complying with all established policies and procedures and compliant with all regulations and requirements. Manage the Cashier’s office to ensure proper handling of
receipts and recording of payments.
- Other duties as requested
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES
- Strong team building, communication and leadership skills
- Excellent problem-solving skills, including the ability to analyze problems, draw relevant conclusions and devise appropriate courses of action
- Strong interpersonal, critical thinking and problem-solving skills
- Exercise independent judgment
- Experience and sensitivity working with students from diverse backgrounds
- Strong attention to detail
- Ability to effectively organize, plan and prioritize work/projects
- Strong understanding and knowledge of accounting principles
- Working knowledge of Microsoft Office Suite, Google, Google Apps, and Workday Student (preferred), or similar student information system
- Be familiar and comply with the Family Educational Rights and Privacy Act (FERPA) and exercise best practices with regard to the maintenance of confidential student information.
REPORTING RELATIONSHIPS
This position reports to the: Controller
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES
- Compliance with FERPA.
- Working knowledge of Microsoft Office Suite, Google, Google Apps, and Workday Student (preferred), or similar student information system.
- Experience and sensitivity working with clients from diverse backgrounds.
- Attention to detail while managing multiple projects with competing timelines.
- Exceptional organizational and customer service skills.
- Ability to work independently and collaboratively while communicating effectively with a supervisor.
- Strong leadership skills and ability to lead through challenging situations.
- Ability to have a vision for the future while understanding the steps needed to achieve a long-term goal through short-term planning.
- High level of comfort with organizational change and ability to act as a leader through change.
MINIMUM EDUCATION/EXPERIENCE
- Bachelor’s degree from an accredited College or University
- 5 years progressive work experience in an accounting or financial role
- 2 years of professional experience of managing employees
- Ability to work evenings and weekends as needed
PREFERRED EDUCATION/EXPERIENCE
- 5 years’ experience working with accounts receivable
- Experience working with Workday Student preferred
WORKING CONDITIONS / EQUIPMENT
- Ability to work on a computer for extended periods of time with or without a reasonable accommodation.
ADDITIONAL INFORMATION
- This is a full time, 1.0 FTE, non-exempt position, 12 months a year.
All questions marked ‘Required’ need to be answered in order to submit the application. It is important that your application show all of the relevant education and experience you possess. Applications may be rejected if incomplete. If rejected, you must reapply for the position in order to be considered. A resume or curriculum vitae, a cover letter outlining your qualifications for and interest in the position, contact information for 3 current, professional references, as well as copies of transcripts (if required) must be uploaded with each application .