Front Desk Agent

About us

Hamton Inn is a small business in Sterling Heights, MI. We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• Safe work environment
• Company perks
• Relaxed atmosphere

Overview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality service. If you have excellent communication skills, a passion for guest relations, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, local attractions, and dining options - Assist with reservations and room assignments - Handle guest complaints or concerns in a professional manner - Process payments and maintain accurate records - Perform night audit duties as needed Requirements: - Previous experience working in a front desk or customer service role is preferred - Excellent communication and interpersonal skills - Proficient in using phone systems and computer software - Bilingual or multilingual abilities are a plus - Strong attention to detail and organizational skills - Ability to handle multiple tasks simultaneously - Knowledge of hospitality management principles is beneficial Join our team and enjoy the following benefits: - Competitive pay rates - Opportunities for career advancement in the hospitality industry - Training and development programs to enhance your skills - Employee discounts on hotel accommodations and services If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply for the Front Desk Agent position. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 8 – 48 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Every weekend
• Night shift

Ability to Relocate:

• Sterling Heights, MI 48312: Relocate before starting work (Required)

Work Location: In person