Hotel Front Desk Agent/AM Shift

GUEST SERVICE Representative

Primary responsibility is to work with staff and guest to ensure efficient and smooth operations in order to provide guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

GUEST SERVICE DUTIES AND RESPONSIBILITIES:

• Ensure Outstanding Customer Care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Operate the PBX equipment to accurately assist incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and messaging for in house guests.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book is always updated and action items completed.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to GM or MOD.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of General Manager.
• As a GSA you will be a role model, sharing your expertise and continually inspiring the front office team as well as all other team members.

PREREQUISITES:

• A positive attitude and excellent communication skills. Experience of motivating and leading team members. Ability to remain calm while under pressure.

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location

Salary : $15 - $16