Night Auditor/Front Desk

Duties

• This posting is for overnight shift only! Shift time is set at 11pm-7am. If this does not work for you please do not apply to this specific posting. Thank you!
• Handle guest check-ins and check-outs during the overnight shift.
• Perform night audit, as well as various cleaning tasks such as taking out trash, sweeping and mopping common areas.
• Provide exceptional customer service to guests, addressing any inquiries or concerns they may have.
• Preparing coffee daily and to-go breakfast bags on weekdays.
• Communicate with other shifts and departments regarding ongoing matters at the property.
• Assist with guest requests and ensure their satisfaction throughout their stay.
• Maintain accurate records of guest accounts, payments, and reservations.
• Monitor the hotel premises for security purposes and report any suspicious activities or incidents.
• Operate phone systems and handle incoming calls in a professional manner.
• Restocking items from storage that may be low in the Front Desk area. Also the coffee station.
• Able to develop a sound environment with fellow coworkers.

Experience

• Entry level, no previous experience required but it is desired.
• Previous hotel experience or customer service experience is a huge plus.
• PEP hotel system knowledge is a huge plus.
• Strong knowledge of hospitality industry standards and practices.
• Must be English proficient. Additional languages are sought after.
• Excellent and confident verbal communication skills.
• Ability to handle multiple tasks efficiently with multiple people in front of you, even if they are displeased.
• Exceptional attention to detail and accuracy in handling financial transactions. Someone who will triple count something if they are unsure.
• Strong problem-solving skills and the ability to resolve guest issues effectively.

Minimum of two references will be required. Teachers, former bosses, someone not related.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs. You will have both a front desk manager and a general manager.

Please submit your resume highlighting your relevant experience for increased consideration. Thank YOU for your time, we look forward to reviewing your application!

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday
• Overnight shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Work Location: In person