What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton Saint Simons Island, GA?
Our mission here at the Hampton Inn on Saint Simons Island Georgia is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- This position requires availability Thursday and Friday mid-shift and Saturday and Sunday 7-3.
Education/Experience
- High School diploma or GED (preferred)
- One year hospitality experience (preferred)
- Customer service experience (preferred)
- Experience handling cash and credit card procedures
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.50 per hour
Expected hours: No less than 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
- Night shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $12 - $14
