Salary Resume Critique Job Openings

Front Desk Agent

Hampton Inn, Cortland, NY
Cortland, NY Full Time | Part Time
POSTED ON 5/7/2024

1) Meets and exceeds the expectations of the guests by providing outstanding guest service in accordance
with the hotel’s policies/procedures, and the brand’s standards.
 Visible at the front desk at all times.
 Participates in the prompt and courteous check in and checkout of guests. Rates and room numbers
should not be announced.
 Special attention should be paid to guest requests.
 Use guests’ names when communicating with them.
 Provide gracious and efficient telephone service as it relates to general PBX calls.
 Calls should be answered promptly and knowledgeably, always ensuring complete and accurate
information.
 Demonstrates a working knowledge of all services, facilities and programs of the hotel and
effectively assists the hotels’ guests.
 Responds to guests’ requests promptly, efficiently, and courteously. Communicates effectively
Arranges fulfillment of guest services by working with housekeeping, maintenance and food and
beverage where applicable.
 Stays current with developments in the hotel by reviewing the communication log book each shift;
updates log book for next shift.
 Demonstrates resolve conflicts and negotiate effectively.
 Teamwork by cooperating, assisting, and communicating effectively with co-workers.
 Properly processes guest mail, messages, packages, and wake up calls.
 Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and
guest amenities.
 Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
 Completes all duties and prints all reports as specified on the shift checklist.

Also helps with laundry and housekeeping duties as needed.

Pay: $15.00 per hour starting

Job Types: Full-time, Part-time

Pay: $15.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Night shift
  • Weekends as needed

Work Location: In person

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