Front Office Manager

Front Desk Manager

POSITION SUMMARY:

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:

• Hires, Trains, cross –trains, and retrains all front office personnel.
• Schedules the front office staff.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the hotel's commitment to hospitality.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Review Front office log book and Guest feedback forms on a daily basis.
• Perform other duties as requested by management.

PREREQUISITES:

EDUCATION:

Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

EXPERIENCE:

Minimum 2-3 years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks

Job Type: Full-time

Pay: Up to $38,000.00 per month

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Experience: 3 years (Preferred)

Ability to Relocate:

• Salt Lake City, UT 84101: Relocate before starting work (Required)

Work Location: In person