What are the responsibilities and job description for the Room Attendant/Housekeeper position at Hampton Inn Mall Of America?
Description
The Room Attendant/Housekeeper is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.
Responsibilities and Required Abilities:
- Prepare rooms for cleaning
- Make beds
- Dust rooms and furniture
- Replenish guestroom and bathroom supplies
- Clean the bathroom
- Clean the closet
- Vacuum and rack the carpet
- Check and secure the rooms
- Deliver and retrieve items on loan to guests (e.g. iron and ironing boards)
- Ensure public areas, such as hallways, are cleaned and orderly
- Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
- Ability to work independently and with a team
- Manage guest calls, requests, & complaints in the area assigned to them
- Additional tasks may be assigned at any given time
Requirements
Room Attendant/Housekeeper Skills and Qualifications:
- Professional attitude is required
- A secondary school diploma is preferred
- Previous hotel-related experience desired
- Experience using industrial cleaning equipment and products a plus
The Benefits of Arbor Lodging:
- Competitive salaries
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties:
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind, passionate and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
We look forward to speaking with you! Apply today!
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.