Front Desk/Night Auditor

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor. In this role, you will be responsible for providing exceptional guest service and ensuring the smooth operation of the front desk during the night shift. The ideal candidate will have excellent communication skills, a strong attention to detail, and previous experience in the hospitality industry.

Duties:
- Greet guests and provide them with a warm welcome
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Handle guest complaints and resolve issues in a timely manner
- Process payments and maintain accurate records
- Assist with night audit duties, including reconciling daily transactions and preparing reports
- Ensure the security of the hotel by monitoring access and maintaining a safe environment
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:
- Previous experience in a customer service role, preferably in a hotel setting
- Strong communication skills, both verbal and written
- Excellent organizational and multitasking abilities
- Proficiency in using phone systems and other office equipment
- Bilingual skills are a plus
- Knowledge of hotel management software is preferred
- Ability to work night shifts and weekends

Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays

If you are a dedicated individual with a passion for providing exceptional guest service, we would love to hear from you. Apply today to join our team as a Front Desk Clerk/Night Auditor!```

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Rochester, NY 14621: Relocate before starting work (Required)

Work Location: In person