Hotel Front Desk Agent

***THIS POSITION WILL WORK MID SHIFTS (1PM-8PM) EVENING SHIFTS (3P - 11P) & WEEKEND EVENING SHIFTS. THIS WILL BE A PART TIME POSITION. CANDIDATE MUST HAVE OPEN AVAILABILITY AS DAYS OFF WILL ROTATE TO SCHEDULING NEEDS.

Title: FRONT DESK AGENT

Department: Operations
Reports to: AGM
Subordinates: None
FLSA Status: Non-Exempt
Effective Date: April 29,2024

SUMMARY: Responsible for properly greeting guests, checking guest in and out of the hotel, computing, verifying and recording numerical data for accounting records, working with Sales Team to ensure rooming lists are entered and group rooms are blocked correctly, as well as updating the system in preparation for the nightly account reconciliations. Also performs front desk responsibilities for evening/overnight shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately records cash, credit and check transactions
• Verifies room rates and charges
• Balances cash register at beginning of shift
• Handles confidential guest information with high integrity
• Front desk associate responsibilities
• Submits nightly paperwork to General Manager which includes but not limited to guest list, cash drawer summary, balance sheet, occupancy report and housekeeping report
• Performs security walks on a regular basis
• Completes laundry as directed
• Maintains security for guests and property by following all security and safety regulation
• May be required to make management decisions in manager’s absence
• Follows company policies and procedures
• Other duties as assigned by supervisor or management

QUALIFICATIONS:

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel night audit experience or equivalent training and experience

Skills:

• Guest service
• Innate sense of urgency
• Thoroughness
• Detail oriented
• Problem solving
• Ability to multi-task
• Advanced experience with personal computers and related software applications
• Ability to read, write, and speak the English language

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be in a clerical setting using office equipment, computers, phones, photocopiers.

RELATIONSHIPS:

Internal: General Manager, Assistant General Manager, Peers, and Field Operations at the corporate level

External: Guests - To provide customer service

PHYSICAL/COGNITIVE ACTIVITES:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to compute and record numerical data for accounting reconciliation. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, ability to adjust or focus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

General Manager 4/29/2024

*This is not a binding employment contract.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Evening shift
• Monday to Friday
• Night shift
• Rotating weekends

Work setting:

• In-person

Application Question(s):

• Are you able to comply with this description? *THIS POSITION WILL WORK TWO PM SHIFTS (3P - 11P) & TWO OVERNIGHT (11P - 7A) SHIFTS PER WEEK. THIS WILL BE A FT POSITION WORKING 30-35 HOURS PER WEEK...! CANDIDATE MUST HAVE OPEN AVAILABILITY AS DAYS OFF WILL ROTATE TO SCHEDULING NEEDS.

Education:

• High school or equivalent (Required)

Experience:

• Hotel Front Desk: 1 year (Required)
• Hotel Night Audit: 1 year (Required)
• Hilton OnQ/ PEP: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person