Guest Services Manager

We hire amazing people!

The Hampton Inn & Suites Blairsville is currently seeking a skilled, energetic and self-motivated Guest Services Manager to join their team.

Job Purpose:

Assist the General Manager in planning and managing of the room and related area’s operations of the hotel to achieve guests and employee satisfaction and quality service while meeting or exceeding the planned financial and operational goals as presented by senior management and ownership.

Primary Responsibilities

• Assume responsibilities of the General Manager in his/her absence.
• Manage the operational and fiscal activities of the department to include: staffing levels, budgets and financial goals.
• Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
• Analyze and document business processes and problems. Develop solutions to enhance efficiencies.
• Coordinate and implement solutions from process analysis and general department projects.
• Direct staff in development, analysis and preparation of reports.
• Supervise staff in accordance with company policies and procedures.
• Recruitment of new staff, conduct interviews and provide employee orientation and training.
• Establish employee goals and conduct employee performance reviews.
• Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, approval and assignment of overtime, back-up support for absent employees and shift rotations.
• Schedule and conduct regular department meetings.
• Responsible to meet department productivity, quality goals and guest satisfaction scores goals.
• Complete Human Resources documentation in accordance with company policies and timeliness rules.
• Conduct department business in accordance with all local, state, and federal laws and regulations.
• Communicate with the General Manager on a regular basis.
• Other duties as assigned.

Other Duties and Responsibilities:

• Travel to attend brand and corporate training, meetings and other events as deemed necessary.
• Perform special projects and additional responsibilities as assigned. Participate in hotel task forces and committees as requested.
• A four year college degree or equivalent education/experience.

Job Requirements:

• Requires advanced knowledge of the principles and practices within the Rooms discipline and hotel industry.

• Ability to make decisions with the use of company policies and procedures as the sole resource.
• Advanced supervisory and management skills.
• Ability to lift and move 50 lbs. without restriction.
• Advanced communication skills with the ability to negotiate and influence other hotel professionals or hotel guests.

Horizon Hospitality LLC is proud to be an EOE employer M/F/D/V. We maintain a harassment-free and drug-free work environment; perform pre-employment substance abuse and criminal background screening.

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Hotel Front Desk: 2 years (Preferred)
• Related Supervisory: 3 years (Preferred)
• Hotel Management: 1 year (Preferred)

Work Location: In person

Salary : $16