Room Attendant

Room Attendant Job Description

Position Summary: As the Room Attendant, you are responsible for cleaning rooms and common areas of the hotel and to have them ready for guests. You must perform all Room Attendant duties in accordance with the Company policies and procedures.

Reports to: The Executive Housekeeper is your immediate supervisor. In the absence of the Executive Housekeeper, the General Manager is your immediate supervisor. In the absence of your immediate supervisors, the Regional Manager assigned to the hotel is available to answer questions.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Offers courteous and sincere hospitality at all times. Understands what is meant by “great guest service”. (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)

2. Answers questions about the hotel and community, is knowledgeable about the location of attractions, restaurants and shopping, and answers complaints or concerns by the guests.

3. Is part of the hotel’s security team and is responsible for immediately reporting any potential safety or security hazards to immediate supervisor.

4. Thoroughly clean all areas of assigned guest rooms.
a. Removes used linens from bed(s) and replaces with clean linens.
b. Checks mattress pads, duvet and or duvet cover, pillows for cleanliness, stains, and tears.
c. Removes all soiled/dirty towels in accordance to hotel policy.
d. Scrubs bathroom vanity.
e. Scrubs toilet.
f. Scrubs bathtub.
g. Scrubs bathroom floor.
h. Cleans bathroom mirror.
i. Cleans bathroom fan.
j. Stocks guest room and bathroom with clean linens and guest supplies such as towels, soap, shampoo, plastic glasses, Company/Brand directory and other required and approved supplies and literature.
k. Cleans and sanitizes guest room ice buckets.
l. Opens window, if operable, to let fresh air into guest room, weather permitting.
m. Checks television/remote, HVAC unit and lighting to make sure they are operational.
n. Corrects time on clock & microwave, if applicable.
o. Cleans all appliances.
p. Empties and cleans ice trays.
q. Sanitizes and inventories dishes, silverware, etc., if applicable.
r. Completes required Brand documentation.
s. Dusts all areas of guest room as listed below.
i. Dresser, top, sides, and drawers.
ii. Desk, top, sides and drawers.
iii. Nightstand, top, sides and drawers.
iv. Coat rack.
v. Television.
vi. HVAC unit.
vii. Guest room mirror.
viii. Headboard.
ix. Pictures.
x. Windowsill.
xi. Blinds or drapes.
xii. Door frames.
xiii. Before vacuuming, checks behind and under furniture for any trash.
xiv. Vacuums guest room, hallway and all public area carpets. Spot cleans carpets.
t. Inspects each guest room for bed bugs and other pests.

5. Honors a "Do Not Disturb" sign on door. Contacts immediate supervisor for further instructions.

6. Takes all lost and found items to the front desk, tagged with room number, article(s), date, and name of room attendant.

7. Using Room Attendant's daily cleaning schedule, notes any missing linen or hotel items from guest rooms and any maintenance needed.

8. Advises immediate supervisor immediately of any necessary repair or maintenance in guest rooms.

9. Assumes responsibility for careful use of supplies issued for performance of cleaning and maintenance duties.

10. Restocks room attendant's cart at the end of the shift. Keeps housekeeping carts and storage areas neat and organized.

11. Empties vacuum cleaners daily and takes trash to outside trash dumpster.

12. Keeps housekeeping cart from blocking hallways for safe guest passage.

13. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

To perform the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms heights up to 72 inches. The employee is required to frequently walk up and down stairs, bend to the floor, lift, push and pull weights up to 50 pounds. The employee is required to push stocked housekeeping cart weighing approximately 200 lbs. and reach items on the top of the cart, which is approximately 48 inches from the floor. In addition, the employee must be able to reach the lowest shelf on the cart at an approximate height of 6 inches from the floor.
Scrubbing involves repetitive pushing and pulling with hands, arms, elbows, and shoulders. Scrubbing also involves extensive bending, stooping and kneeling.

Other Duties:

1. Performs general cleaning in other areas of the hotel such as the office, lobby, great room, meeting rooms, public restrooms, pool, fitness room, hallways and outside as assigned.
2. Restocks linen and storage areas and locks doors.
3. Sorts laundry as directed.
4. Deep cleans guest rooms and public areas as required.
5. Washes guest room and public area windows as required.
6. Cleans the HVAC unit filters and covers as required.
7. Performs any additional duties that, from time to time, may be assigned by immediate supervisor.
8. Completes all on-going required trainings and certifications, and trainings suggested by the General Manager or Brand Standards.

This is not a complete list of all responsibilities, skills, duties, requirements, efforts and working conditions associated with the job. While this job description is intended to be a representative explanation of the current job duties, management reserves the right to revise the job duties or to require that other or different duties be performed when circumstances change (emergencies, changes in personnel, workload, etc.).

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Hours per week:

• 10-19
• 20-29
• 30-39

Pay Frequency:

• Bi weekly or Twice monthly

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time, Seasonal

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person