Housekeeping Supervisor

Housekeeping Supervisor 

REQUIREMENTS  

Responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include guaranteeing guests are satisfied with hotel cleanliness; responding to guests’ needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow. 

HOUSEKEEPING OPERATIONS 

• Maintains BRAND cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met. 

• Trains staff in all aspects of housekeeping including guest service. 

• Administers guest satisfaction inspection procedures and reports. 

• Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both. 

• Plans work schedules and room assignments with minimum disruption to guests. 

GUEST SERVICE 

• Maintains guest service as the driving philosophy of the hotel. 

• Personally, demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest. 

• Ensures hotel staff, including all new-hires, know all components of the 100% Satisfaction Guarantee and We CARE—Guaranteed (if applicable in the brand), and are trained to meet service standards. 

• Develops added-value customer service programs regarding housekeeping services. 

• Can communicate to guests about hotel promotions, local attractions and points of interest. 

• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests’ needs. 

• Meets or exceeds hotel guest satisfaction measures. 

• Ensures hotel standards and services contribute to the delivery of consistent guest service. 

HUMAN RESOURCE MANAGEMENT. 

• Maintains a positive, cooperative work environment between staff and management. 

• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service. 

• Administers personnel policies fairly and consistently. 

• Resolves employee grievances in a fair and timely way. 

• Ensures housekeepers know responsibilities and manage against those responsibilities. 

• Ensures employees know policies, pay procedures, bonus plans and benefits. 

• Helps to develop management talent by acting as a mentor for direct reports. 

• Uses ongoing safety training to minimize worker’s compensation claims. 

• Monitors and maintains acceptable turnover levels. 

ASSET MANAGEMENT 

• Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities. 

• Ensures staff and employee involvement in preventive maintenance programs. 

• Justifies capital projects for inclusion in the capital budget. 

• Protects the interest of the hotel during capital projects. 

SAFETY AND SECURITY 

• Understands and implements “Right to Know” laws which apply to housekeeping supplies and chemicals. 

• Recognizes and corrects conditions which may create security, fire or accident hazards. 

• Understands and implements hotel’s key control system. 

ADDITIONAL 

• Must be a citizen of this country or possess a valid work permit. 

• We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status. 

• Our company is an equal opportunity employer.