What are the responsibilities and job description for the Front Desk Receptionist/Night Auditor position at Hampton Inn & Suites Pharr?
Front Desk Clerk/Night Auditor
Duties:
- Greet and check-in guests in a friendly and professional manner
- Provide exceptional guest service and address any inquiries or concerns
- Handle guest reservations, cancellations, and modifications
- Process payments and maintain accurate records
- Assist with guest check-out procedures
- Answer phone calls and respond to emails promptly and professionally
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties, including reconciling daily transactions and preparing reports
Skills:
- Previous experience in front desk or guest services role preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software for hotel management
- Bilingual abilities (English/Spanish) are a plus
- Knowledge of night audit procedures is an advantage
- Ability to handle multiple tasks efficiently and prioritize workload
- Attention to detail and accuracy in handling financial transactions
Join our team as a Front Desk Clerk/Night Auditor and be part of our commitment to providing exceptional hospitality services. We offer competitive pay, opportunities for career growth, and a positive work environment.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
To apply, please submit your resume highlighting your relevant experience in the hospitality industry.
Job Types: Full-time, Part-time
Pay: From $9.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work setting:
- In-person
Work Location: In person
Salary : $9
