Assistant General Manager (AGM)

Responsibilities

• Supervise and manage hotel departments and oversee hotel operations as directed

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hotel core values

• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests

• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction

• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance

• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax

• Coordinate with corporate accounting department to oversee payroll functions

• Oversee and ensure internal audit standards are met

• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues

• Monitor and maintain the front office systems and equipment to ensure optimum performance

• Serve on the hotel's safety committee

• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards

• Perform other duties as requested by management

• Work schedule varies and may include working on holidays, weekends and alternate shifts

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Marshall, MI 49068: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location