Housing Counselor

Housing Counselor

Purpose of Position: To ensure consistency in the quality of homeownership and foreclosure intervention counseling efforts.

Supervisor: Senior Housing Counselor

Qualifications:

• Requires a designation as a Certified Housing Counselor. H.E.C.M. Certification a plus.
• Knowledge of HUD Housing programs, and programs within the local community.
• Knowledge of computer programs and software applications.
• Bi-Lingual a plus.
• Applicant must be highly motivated to contribute to the communities we serve.
• Must possess and maintain a valid Virginia driver’s license.
• Acceptable criminal background check.

Duties:

• Provide personalized counseling in areas such as reverse mortgage, foreclosure prevention, credit, budgeting, and delinquency.
• Maintain listings of available housing resources and provides placement assistants, referral and guidance for intake clients.
• Collect and maintain specific information from clients in accordance with laws and governing organizations.
• Ensure program activities, files, data, and reporting processes meet or exceed HUD housing counseling and National Industry Standards.
• Teach and facilitate periodic First-time Homeownership classes.
• Educate perspective borrowers in the home buying and financing process
• Provide follow up support as necessary to alleviate homeowner default
• Perform other duties as assigned.

Abilities:

• Possess a strong knowledge in the area of money management, home buying process, mortgage financing, fair housing, community involvement, H.E.C.M., and refinancing.
• Ability to advise borrowers about varied loan products.

• Exhibit professional communication and organization skill set, including, listening skills, customer service, cultural competency and time management.
• Ability to effectively complete a needs assessment and develop a written action plan.
• Ability to provide timely crisis counseling to families in need.
• Maintain client privacy and confidentiality.
• Ability to prioritize assigned tasks.
• Ability to critically and creatively think.

Hampton Roads Community Action Program is an Equal Opportunity Employer

Job Type: Full-time

Pay: $32,000.00 - $39,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• fair housing: 1 year (Preferred)

License/Certification:

• Virginia Driver's License (Required)
• HUD Housing Counseling Certification (Preferred)

Ability to Relocate:

• Hampton, VA 23666: Relocate before starting work (Required)

Work Location: In person