Newport News, Virginia
For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview
The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.
What you will do
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Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.
Qualifications
Education
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High School Diploma or GED, (Preferred)
Experience
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1 year Medical Office experience (Preferred)
As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
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Medical Plan Options
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Vision and Dental plans (including orthodontic care)
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Wellness & fitness center discounts
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Onsite pharmacy and delivery options
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Riverside Health System services discount
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Flexible spending and savings accounts
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Healthy lifestyle incentives
Peace of Mind:
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Group Term Life and AD&D Insurance
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Short Term Disability
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Whole Life Insurance
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Critical Illness Insurance
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Accident Insurance
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Legal Insurance
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Pet Insurance
Financial Support:
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CEUs (MedBridge Education)
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403(b) Savings Plan (Immediate Matching)
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Specialty Certification Financial Assistance
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Company Wide Bonus Program
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Employee Help Fund
Work-Life Balance:
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Paid Time Off (full- and part-time team members)
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Extended illness bank
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Care.com membership
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Employee Assistance Program
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Adoption Assistance
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Area retail discounts
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Community involvement opportunities