Customer Service Manager
Job Posting for Customer Service Manager at Hana Technologies, Inc.
Position Summary:
The Customer Service Manager will: 1) Provide leadership and supervise a team of customer service representatives while managing the daily workflow to support Hana sales and business development operations. 2) Manage and oversee customer queries, complaints, process orders, modifications, and escalate concerns to the appropriate area to ensure customer satisfaction and maintain positive relationships with current and prospective Hana customers. 3) Implement customer feedback, metrics, and training to improve the quality of service and establish measurable customer satisfaction team goals.
Minimum Qualifications:
- High School Diploma/ GED
- 5 years prior customer service experience
- Prior supervisory experience
- Proficient with MS Office to include Outlook, Word, Excel, PowerPoint, etc.
- Prior ERP experience preferred
- Acumatica ERP system experience helpful
- Experience in a manufacturing environment & preferred
- Associate or bachelor’s degree preferred
- Fluent in Mandarin and/or Chinese helpful
Essential Job Functions:
- Manage daily workflow within the customer service department
- Supervise a team of customer service representatives
- Create and track customer service goals
- Generate detailed team reports on customer interactions
- Serve as liaison between customers & Hana sales/product control team
- Provide support to sales & product control area as needed
- Acknowledge inquiries & resolve customer concerns/complaints promptly
- Understand Hana products with detail to ensure accurate & timely responses to questions
- Process customer orders & facilitate customer requests
- Maintain & track records of customer interactions, transactions, comments & complaints
- Communicate & coordinate with colleagues as necessary
- Provide feedback on efficiency of customer service processes
- Ensure customer satisfaction & provide exemplary professional customer support
- Other duties as assigned
Knowledge, Skills and Abilities
- Excellent customer service skills
- Ability to manage customer concerns & information flow in a timely manner
- Ability to be positive, empathetic, & professional with customers always
- Ability to stay calm when customers are stressed or upset
- Excellent communication skills, both written & verbal
- Strong organization & problem-solving skills
- Attention to detail
Salary.com Estimation for Customer Service Manager in Solon, OH
$91,906 to $123,104
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Customer Service Manager career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Manager.
Click the checkbox next to the jobs that you are interested in.
-
Customer Interaction Skill
-
Income Estimation: $84,467 - $136,602
-
Income Estimation: $96,029 - $133,561
-
-
Customer Support Policies, Standards and Procedures Skill
-
Income Estimation: $96,029 - $133,561
-
Income Estimation: $96,172 - $138,236
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Hana Technologies, Inc.
Hana Technologies, Inc.
Solon, OH
Full Time
Hana Technologies, Inc.
Solon, OH
Full Time
Hana Technologies, Inc.
Solon, OH
Full Time
Hana Technologies, Inc.
Solon, OH
Full Time
Not the job you're looking for? Here are some other Customer Service Manager jobs in the Solon, OH area that may be a better fit.
We don't have any other Customer Service Manager jobs in the Solon, OH area right now.
Medical Service Company, Cleveland, OH
Medical Service Company, Cleveland, OH