What are the responsibilities and job description for the Sales Associate position at Hand and Stone?
Hand & Stone Massage and Facial Spa Alexandria - Kingstowne is expanding our team of sales and client service professionals! Our ideal candidate is a responsible, driven individual with excellent communication skills and a winning personality. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. We have both FULL TIME and PART TIME hours available!
Benefits GALORE!
- We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers!
- 401K options with 5% company matching
- Paid training
- Professional and safe working environment
- Product and Service discounts
- Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path
- AND MORE!
Our goal is to provide our valued members and guests with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Sales Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Sales Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Sales Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.
As a Sales Associate, you will
As a Sales Associate, you will
- Provide exceptional service and experience to each client through phone and in-person interactions
- Communicate sales promotions and service options with clients
- Promote health and wellness benefits of massage therapy and skincare
- Membership benefit education and sales
- Schedule/Confirm appointments and balance the daily appointment book
- Passionately promote products and services with effective, clear communication
- Communicate with Service Provider team and maximize appointment book
- Computer data entry
Role Requirements
- Proven passion for communicating with people and providing consistent, exceptional service
- Capability to work flexible hours including mornings, nights, weekends and holidays
- Excellent verbal and written communication skills
- A fast learner with a positive attitude
- Computer proficiency.
- A strong team player with the ability to work independently under minimal supervision
- Excellent organizational skills including attention to detail and multi-tasking
- Critical thinking skills, including customer conflict resolution
- Have reliable transportation to/from work
About FGG Spa, LLC
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 510 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 38 locations across 7 states from Florida to New Jersey. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer a great competitive compensation and benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first!
We can’t wait to meet you!
Compensation: $15,000.00 - $30,000.00 per year
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 510 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 36 locations across 7 states from Florida to New Jersey. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer a great competitive compensation and benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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