What are the responsibilities and job description for the Guest Service Agent position at Hand & Stone - Charlotte?
Hand & Stone Massage and Facial Spa - Charlotte Waverly is looking to add spa Sales Associates to our busy location. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING!
As one of the busiest spas in the area, and if you are looking for great personal growth opportunities, then we would like to speak with you.
As one of the busiest spas in the area, and if you are looking for great personal growth opportunities, then we would like to speak with you.
Why Hand & Stone Massage and Facial Spa
- Busy spa environment provides opportunity for advancement and bonus
- Competitive compensation with hourly wage plus commissions and bonuses
- Highest standards for COVID protocols on Spa Sanitation and Illness Prevention
- Flexible schedules
- Full Health Benefits (25 hours) along with Dental and Vision (20 hours)
- Employee discounts, rewards, and referral bonuses
- A fun culture with team atmosphere
The primary Qualifications and Requirements of this role include, but are not limited to:
- Provide excellent customer service to members/guests
- Welcome and greet members/guests upon arrival
- Answer phones, book appointments, sell memberships, gift cards and upgrades
- Follow proper filing procedures/file maintenance
- Promote health/wellness benefits of massage therapy
- Maintain a professional and clean work environment & appearance
- Positive, energetic attitude
- Team player
- Perform various other duties as assigned
Job Requirements:
- Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
- Excellent personal appearance, good verbal and written communication skills.
- Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
Salary : $11 - $14
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