What are the responsibilities and job description for the Quality Inspector II position at hand2mind?
About our family of companies:
On a mission to bring learning to life, Learning Resources®, Educational Insights and hand2mind are the trio of brands that are trusted by teachers and loved by families. Voted among the Chicago Tribune’s Top Workplaces in 2020 and 2021, we are a 300-person strong, family-owned organization dedicated to helping kids succeed in school and develop a love of learning. In addition to high-quality, hands-on products like VersaTiles® and Cuisenaire® Rods, we make Toy of the Year winners Tumble Trax®, Botley® the Coding Robot, and Coding Critters™ as well as Kanoodle®, GeoSafari® Jr., and Circuit Explorer™. We pride ourselves on having a thriving culture and a diverse, creative atmosphere. Come join our award-winning team today!
Position Description:
This position will require thorough knowledge of inspections and audits in the areas of incoming shipments, assembled goods, order picking procedures, detailed inspection of customer orders to ensure accuracy, and standard warehouse operations. The ability to properly fill out reports and provide detailed metrics using Microsoft Office. This role requires clear and concise communication, working with other areas of the company including, quality assurance, product development sales/marketing, customer service, and purchasing with minimum supervision.
Scope of Responsibilities:
The individual in this role will:
- Inspect all incoming product per set QC criteria before releasing to warehouse for placement, picking, and shipping, which includes accuracy, functionality, and damage control
- Audit in-house assemblies, direct customer orders, and larger special customer orders to ensure accuracy, appearance, and compliance according to AQL standards
- Work with the Operations Team/Supervisors to maintain a regular inspection plan and enforce accountability when errors occur
- Suggest continuous improvement opportunities where applicable for incoming inspection, assemblies, packouts, shipments, and order picking directly to warehouse supervisors or to BOM
- Learn, evaluate, and maximize the process flow of product through the warehouse system
- Cross-train with other inspectors, providing support and coverage in multiple buildings
- Manage data supporting inspection findings, report generation, and be able to present metrics to management with minimal supervision
- Manage internal product rework by coordinating the process with the QA Manager and operations team when applicable with little or no supervision
- Keep a high level of product knowledge for existing and new product
- Work closely with Customer Service, Product Development, Sales, Marketing, Quality, and Operations
- All work needs to be done with good documentation, care, and attention to detail
- Other duties for this role will be assigned as necessary/appropriate
Requirements/Preferences:
- 4 yr High School degree required, some college preferred
- Desire to learn and grow in operations and quality control
- Experience in Quality Control, preferably with inspections and audits
- Proficient in Microsoft Office (Word, Excel, Access, Outlook, Warehouse Management Systems etc.)
- Ability to read, comprehend, analyze, create, and communicate clearly and concisely
- Ability to multi-task within a warehouse environment
- Be motivated, flexible, independent, organized, detail-oriented, and innovative
Ideal attributes:
- Strong attention to detail.
- Outgoing with clear communication skills.
- Be a self-starter with confidence to problem solve and make decisions independently.
- Possess strong organizational skills.
- Be able to have open communication and build relationships with warehouse/operations team and supervisors.
- Be able to lead and complete projects effectively with little or no supervision.
- Confidence to instruct, take the lead, and perform duties under pressure.
- Effective skills in problem solving and communication with the appropriate personnel/department.
- Bi-lingual (Spanish/English) a plus.
Physical Demands:
- Standing – up to 85%
- Sitting – up to 15%
- Computer usage – 30%
- Travel – 2% (Between warehouses located 3 miles apart as needed)
We are a drug-free workplace and an EEO employer.
Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.
