Liaison

Grow and develop your skills with Handi by joining our Liaison Team!  In this role, you will support, preserve and build our referral sources and homecare customers!  

Responsibilities include:

• Responds to inquiries and orders from homecare customers and referral sources while providing information on equipment, supplies, and services
• Assists customers with the selection of equipment, supplies, and services while determining the best method for providing services
• Verifies insurance and/or other method of payment and processes orders by preparing customer paperwork
• Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed
• Coordinates the delivery, set-up and pick-up of equipment, supplies, and service in a timely manner
• Maintains accurate files of all customer account profile information and referral source data while performing data entry
• Meets with customers and referral sources to introduce them to Handi Medical Supply
• Coordinates with the sales team to build referral base
• Represents Handi Medical Supply at community events while maintaining existing relationships while targeting new business opportunities
• Communicates new products and service opportunities while identifying and resolving customer concerns
• Follows up on new referrals resulting from field activity

Candidates must meet the following requirements:

• High school diploma or equivalent
• Three-years related experience required
• Health related professional background is preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• General working knowledge of computer systems
• Maintains a professional image at all times while demonstrating commitment to our mission and values

Join our Mission of Enriching Lives for our Liaison Team!