What are the responsibilities and job description for the Technical Service Technician position at Handicare USA, Inc.?
|
JOB TITLE:
|
TECHNICAL SERVICE TECHNICIAN
|
|
DEPARTMENT:
|
INSTALLATIONS & SERVICE OPERATIONS
|
|
REPORTS TO:
|
FIELD SERVICE MANAGER
|
|
FLSA STATUS:
CREATION DATE:
REVISION DATE:
|
NON-EXEMPT
9/20/2022
|
OVERVIEW: The Technical Service Technician will be primarily involved with providing telephonic support, regarding the service, repair and preventative maintenance of Handicare products throughout the U.S. In addition, this role will assist & train the dealers on the installation and troubleshooting of products.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide telephonic support (75%) in the North American technical phone and email queues.
- Provide dealer support (25%) through on-site service.
- Troubleshooting of electrical circuitry of products.
- Assist and provide problem solving solutions to technicians over the phone.
- Record call transactions and problem histories (CRM).
- Follow up and make scheduled call backs to clients.
- Interact with clients to provide and process information in response to inquiries, concerns, products and services.
- Support all product lines - ceiling lifts, floor lifts, stair lifts, photosurvey, etc.
- Provide assistance to first time installs for dealers installing a custom stair lift for 1st time (with management approval).
- On-call responsibilities on a rotating weekly basis.
- Additional responsibilities as requested or required by management.
SUPERVISORY RESPONSIBILITIES:
- This position has no supervisory responsibilities.
COMPETENCIES:
- Identifies and resolves problems in a timely manner
- Read blueprints and architectural drawings.
- Proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing working schedules as required
- Able to read and interpret written information
- Able to deal with frequent change, delays or unexpected events.
- Is consistently at work and on time.
- Follows instructions, responds to management direction
- Takes responsibility for own actions
- Observes safety and security procedures
- Determines appropriate action beyond guidelines
- Incorporates a process improvement mentality
- Reports potentially unsafe conditions
- Uses equipment and materials properly
LANGUAGE SKILLS:
- Ability to read and comprehend instruction, correspondence and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situation to customers, clients and other employees of the organization.
EDUCATION, EXPERIENCE & TRAINING:
- High School Diploma or general education degree (GED); and 3 to 5 years of related experience and or training; preferably in building construction, mechanical, electrical and plumbing methods.
CERTIFICATES, LICENSES OR REGISTRATIONS:
- Valid U.S. Driver’s License.
COMPUTER SKILLS:
- Proficiency in Windows applications, Microsoft Word, Excel, PowerPoint and Outlook is required. Proficiency in ERP software, preferably in Microsoft Dynamics (AX12).
PHYSICAL DEMANDS:
- The employee may frequently stand, walk, climb, stoop, kneel or crouch during shift. Employee will be required to regularly use hands to finger, handle, feel and reach with hands and arms. Employee must be able to regularly lift, push, pull and or move up to 50 lbs.
WORK ENVIRONMENT:
- This position works in an environment with loud noise levels. This position may frequently work near moving parts, be exposed to vibration and be exposed to airborne particles & dust.
TRAVEL:
- This position may travel up to 25% of the time
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not be construed as a complete list of all responsibilities, duties and skills requires of employees in this position. The physical demands described her are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
I have read and understand the duties of my position:
Print Name: _____________________________________ Date: ___________________________
Signature: _______________________________________
EOE/M/F/D/V
Handicare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, or any other status or characteristic protected by applicable law..
Service Technician-Commercial Kitchen Equipment
Hobart Service -
Saint Louis, MO
Maintenance/Production Support Technician
Corporate & Technical Recruiters, Inc. -
Saint Louis, MO
Maintenance Technician Electrical
Atlantach Technical Services -
Saint Louis, MO