What are the responsibilities and job description for the Customer Success Rep I- HFN position at Hanger, Inc.?
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
Under close supervision, provide support to internal customers (production team). Typical responsibilities include internal fabrication support, liaison between service and technicians to clarify orders, enter work orders generated from mail, emails, phone calls and drop-offs.
Your Impact
Specific functions may vary dependent upon departmental need, examples of essential functions are:
- Primary role is production support to our internal customers.
- Provide support clarifying work orders with fabrication departments as needed.
- Enter data from source documents to office computer systems.
- Build internal relationships with production team.
- When asked, may need to provide additional support to our frontline team by answering telephones, respond to emails and entering work orders as appropriate.
- Prep items for shipping as required.
- Perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent
- Less than 1 year of related experience
Additional Success Factors
- Acquiring job skills and learning company policies and procedures to complete routine tasks.
- Experience with Word and Excel
- Solid data entry skills with accuracy
- Team player that supports the company goals to meet all service level metrics
- Develop skills to manage external customer inquiries (clinicians)
- Basic knowledge of medical/industry terminology a plus
Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits:
- Competitive Pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- 8 Paid Holidays per Year
- Paid Vacation Time Off
- Paid Sick Time Off
- 8 hours of paid time to volunteer in your community
- Floating Holiday
- Life Insurance
- Medical Flex Spend Account
- Dependent Care Flex Spend Account
- Free employee assistance program
- 401(k)
- Full-time employees are also eligible for short-term and long-term disability insurance
