Medical Front Office (Clerical & Reception)

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong with strong computer proficiency, and customer service. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.

Your Impact

Depending on the operational requirements and size of the Hanger Clinic, this position may include some or all of the functions or roles listed below:

• Responsible for patient appointment scheduling
• Insurance verification
• Creation of new patient charts and maintenance of patient records
• Scanning and filing patient documents and ensuring complete and accurate information
• Managing incoming phone calls
• Obtaining insurance authorization
• Providing financial counseling for patients and posting over the counter (OTC) payments
• Daily document research on an electronic health/medical record system

Minimum Qualifications

Minimum Qualification:

• High school diploma or GED required. 
• 2 years of office administrative experience 
• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Physical Requirements:

• While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

NO PHONE CALLS/ WALK-INS: In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the local Hanger Clinic. Please respect our policy. Any necessary inquiries should contact our corporate Talent Acquisition department.

Additional Success Factors

• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. 
• Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues. 
• Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings. 
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment. 
• Strong interpersonal, oral (including telephone) and written communication skills.
• Basic administrative accounting skills. 
• Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

Employees working at least 20 hours per week are eligible for the following benefits:

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• 8 Paid Holidays per Year
• Paid Vacation Time Off
• Paid Sick Time Off
• 8 hours of paid time to volunteer in your community
• Floating Holiday
• Life Insurance
• Medical Flex Spend Account
• Dependent Care Flex Spend Account
• Free employee assistance program
• 401(k)
• Full-time employees are also eligible for short-term and long-term disability insurance